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Dispute management and resolution your clients can bank on
A digital approach for service providers that is designed to meet the needs of issuers and their cardholders.
Digital commerce is growing, leading to a growing problem
As more cardholders are disputing purchases, issuing banks are more at risk. Visa Post-Purchase Solutions help stop disputes before they start and speed up resolution when they do—helping to protect your clients and providing a better cardholder experience.
¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023
Help your clients expertly manage the post-purchase journey
Give their cardholders the ability to easily clarify unfamiliar purchases and submit legitimate disputes.
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Advanced data sharing, automation and expertise
Use deeper insights to efficiently address—and help prevent—cardholder disputes.
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Visa Resolve Online
The dispute processing platform for Visa transactions that helps the payments ecosystem more effectively manage and resolve disputes.
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Visa Transaction Controls
Allow cardholders to set spending limits and alerts, so unexpected charges can be identified in near real-time.
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Order Insight Digital and Call Center
Prevent unnecessary disputes over unfamiliar charges by providing both cardholders and issuer call center agents with access to detailed digital receipts to achieve one-call resolution.
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Visa Risk-based Auto Dispute
Help issuer clients settle disputes faster by automating the dispute submission process—for both call center agents and cardholders.
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Visa Dispute Optimization Service
Visa dispute experts will evaluate and help you optimize processes from cardholder inquiry to dispute case closure and identify strategies to streamline and automate dispute management.