Dispute management and resolution your clients can bank on
Digital commerce is growing, leading to a growing problem
of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹
of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹
of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹
Help your clients expertly manage the post-purchase journey
Advanced data sharing and automation
Visa Transaction Controls
Allow cardholders to set spending limits and alerts, so unexpected charges can be identified in near real-time.
Order Insight Digital and Call Center
Prevent unnecessary disputes over unfamiliar charges by providing both cardholders and issuer call center agents with access to detailed digital receipts to achieve one-call resolution.
Visa Risk-based Auto Dispute
Help issuer clients settle disputes faster by automating the dispute submission process—for both call center agents and cardholders.