Visa DPS Client Achievement Awards

The 2019 Excellence in Innovation award

Submissions are open now through
January 17, 2020!

Download submission form

Call for Submissions for the 2019 Excellence in Innovation Award!

Is your organization using Visa DPS solutions to innovatively drive growth, gain operational efficiencies or enhance service to your customers? At Visa DPS, we want to hear how our technology and services are helping your institution creatively meet the changing needs of your customers. In its fifth year, the Excellence in Innovation award recognizes the ways our clients use Visa technology to deliver world-class service and drive business impact. We want to celebrate your success and tell your story!

Submissions are now open for the 2019 Excellence in Innovation award, the sole qualitative award category of the Visa DPS Client Achievement Awards. Visa DPS strives to support, inspire and celebrate innovation. As a trusted business partner, tell us your story, inspire others and claim your place among the payment industry’s creative catalysts.

Submissions will be accepted through January 17, 2020 11:59 PM PT.

Download submission form (PDF)

Learn more about the Excellence in Innovation Award

: The Excellence in Innovation Award recognizes clients demonstrating innovative approaches to improving card program performance, cost savings, and cardholder satisfaction.
: All Visa DPS clients are eligible to submit for this award. Clients can submit via Visa account representative, Visa DPS Online (VOL), or on this website. Upon your submission, you will receive a notification of a receipt of your submission form.
: Clients must complete and submit the submission form by January 17, 2020 11:59 PM PT.

Your Visa representative will present your submission to the DPS Executive Steering Committee.

The steering committee will judge submissions based on these five criteria:

New learned insights and next steps for the innovation (25%)

Measurable results, such as growth or new efficiencies (25%)

Enhancement of customer relationship (25%)

Engagement with and utilization of Visa services and capabilities (25%)

Bonus for creativity of submission based on brief/write-up and supporting materials (videos, graphics, etc.) (+10%)

The scores of the steering committee will determine the finalists. Client finalists will then present their innovation during the Visa DPS Users’ Conference as part of a Client Panel.

After the conclusion of the client panel presentations, the client audience will vote for the best innovation via the conference mobile app.

Once all votes and rankings have been determined, the winner(s) of the Excellence in Innovation Award will be announced at the Visa DPS Users’ Conference.

The Excellence in Innovation award category is the sole qualitative award of the Visa DPS Client Achievement Awards. DPS clients interested in being considered for the Excellence in Innovation award must complete and submit the submission form by the determined deadline^*. To submit for consideration, clients can work independently or with Visa DPS account and/or product teams. Partnership with Account Managers and/or Account Executives is recommended.

The DPS Awards Executive Steering Committee will review all submissions. Finalists selected are based on pre-determined criteria in the areas of digital payments, technology, and other related areas. Finalists will be selected and notified accordingly.

The submission form, inclusive of criteria, process and deadline^* is available via the DPS Client Achievement Awards page located on Visa DPS Online (VOL).

*Deadline for Excellence in Innovation award for program year 2019 is January 17, 2020 11:59 PM PT.
: All Visa DPS Clients are eligible to submit for the Excellence in Innovation Award.
: Excellence in Innovation winners will receive a customized engraved crystal and letter.

Excellence in Innovation winners may experience additional celebratory events as determined by the Empowerment & Performance Excellence program office.
: Yes, Visa DPS plans to announce the winners in a digital communication in conjunction with our Visa DPS Users’ Conference. Winners will also be promoted on Visa social media channels.

Visa DPS Excellence in Innovation client panel.

Simon Keys (seated left), Vice President of Global Processing, moderates the Excellence in Innovation Client Panel at the Visa DPS Users’ Conference in March 2019. On stage are the five finalists.

2018 Excellence in Innovation Winners

Navy Federal

In a world where information is available on demand and literally at our fingertips, consumers have come to expect immediate attention when they notice a problem. By leveraging several Visa APIs, Navy Federal has piloted a solution that captures information submitted by our members regarding a possible dispute on a pending transaction, then monitors that transaction for posting.

Michigan State University Federal Credit Union

Created a customized multi-account management system which allows Michigan State University (MSU) to issue and fund reloadable debit cards for Athletics players, coaches, and staff. This web-based system allows administrators to manage all portions of the program including: account creation, adding funds, rescinding funds, updating cardholder and administrator information, and monitoring reports.

2017 Excellence in Innovation Winners

SAFE Credit Union

Rewards platform and relationship tool – more than just a Cash Rewards Visa Credit Card. SAFE’s cash rewards platform utilizes transaction files received from Visa DPS, Visa merchant category codes to determine value of each transaction, and Visa API’s for Alerts and Notifications platform.

Canadian Imperial Bank of Commerce (CIBC)

Prepaid payment wearable – the first wearable on DPS Canada platform. Convenient, user-friendly, and the next evolution of CIBC’s award winning suite of GPR products launched last year. The reloadable band features all the capabilities of the Travel GPR products – the first time that a GPR product via the DPS platform had utilized so many service capabilities on offer by Visa and the client.

Visa DPS Client Achievement Awards

Illustrations of a shopping cart, ATM inserted into a slot, stack of graphs, padlock, globe, Erlenmeyer flask, chart with upward arrows and a tablet.

Learn more about the Visa DPS Client Achievement Awards

: The Visa DPS Client Achievement Awards recognize clients that achieve the pinnacle of performance in key areas that drive business growth and cardholder satisfaction. The awards celebrate the partnership between DPS and our clients.
: The Visa DPS Client Achievement Awards are held on an annual basis.
: Highest POS Usage. Recognizing programs in which active cardholders have the greatest usage rate at the point of sale. Valuation based on number of transactions per active card, averaged over the 12-month period.

Highest Authorization Approval Rate. Recognizing programs that display a commitment to customer service through high authorization approval rates while controlling risk.

Highest Portfolio Growth. Recognizing programs that have achieved exceptional year-over-year growth. Valuation based on growth in the portfolio’s active accounts and transactions.

Lowest Gross Fraud Rate. Recognizing programs that effectively leverage their DPS partnership, tools, and strategies to maintain a low fraud rate.

Highest Overall Portfolio Performance. Recognizing programs that maintain strong, well-balanced performance in the areas of authorization approval rate, POS usage, gross fraud rate, and portfolio growth.

Excellence in Innovation. Recognizing clients demonstrating innovative approaches to improving card program performance and cardholder satisfaction.

Pursuit of Excellence. Recognizing programs that have achieved the most improvement in the areas of authorization approval rate, POS usage, gross fraud rate, and portfolio growth.

Emerging Payment Adoption. Awarding programs achieving the greatest percentage of tokenized, contactless and Visa Direct transactions.
: All Visa DPS Clients are eligible.