Identity Theft Assistance

Identity Theft Assistance

Regaining control

Visa has the best tools in place to prevent and detect fraud, but in the event it does happen, we can put your mind at ease. If you suspect you've been the victim of identity theft, Identity Theft Assistance puts you in touch with the information and help you need.

How it works

1.

You detect suspicious activity

Check your bank statements against transaction receipts and note anything, no matter how small, that doesn't appear correct.


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2.

Alert your financial institutions

Notify financial institutions immediately of any suspicious activity.




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3.

Call for free counseling

Call 1-866-ID Hotline to get help from Visa's partner Call For Action.






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You detect suspicious activity

In addition to inspecting monthly print statements, review your account online at least once a week. Look for unexpected charges or questionable activity, and if you see anything suspicious, don't wait to act.

Alert your financial institutions

Fast action is critical to minimize your risk of identity theft or other fraud using your personal information. If you detect fraud on your Visa account, immediately notify your card-issuing institution using the customer service number shown on your monthly statements.

Call for free counseling

Visa partners with the identity theft consumer network Call For Action. You can reach the service's trained counselors by calling 1-866-ID-HOTLINE. They'll walk you step-by-step through the process of regaining your identity.

If you believe you've been the victim of identity theft, you can find more advice on the Get Help Now page.

Quick Tip

Forward any suspicious emails claiming to be from Visa or your card issuer to phishing@visa.com.
More tips >


 

Questions?

Call the Visa Global Customer Assistance Center at (800) 847-2911