Fraud Monitoring

Fraud Monitoring

Always looking out for your safety

How it works

1.

Visa monitors for unusual activity

Visa's fraud-screening solutions constantly scan for suspicious activity and will alert your financial institution to questionable transactions.


Details

2.

Charges may be put on hold

To safeguard your security, your financial institution may temporarily put suspicious charges on hold.



Details

3.

You will be notified as soon as possible

Visa works with your financial institution to notify you as soon as possible to verify the legitimacy of questionable charges.



Details

Visa monitors for unusual activity

Visa's e-commerce fraud detection system is the first of its kind to use current worldwide fraud trends and global payment-card usage patterns to provide a comprehensive assessment of transaction risk. At its heart is a data network that stores thousands of examples of valid purchase transactions and constantly updates cardholder data so future purchases can be evaluated against the most current profile. Each time an authorization request is processed, it's evaluated against the individual's transaction history. Visa also works closely with technology companies and our merchant partners to ensure that they operate as allies in the effort to keep your information out of harm's way.

Charges may be put on hold

We're alerted whenever our systems detect a change in your typical spending patterns and behaviors. If we see questionable activity, such as entry of mismatched shipping and billing addresses, unusually large purchases, and changes in Social Security number or other personal data, we'll work with your financial institution to suspend activity on your card to keep your account secure and prevent further damage.

You will be notified as soon as possible

We will work with your financial institution to alert you about suspicious activity as soon as possible to protect your account's safety and integrity and prevent loss and identity theft. If you ever notice a suspicious charge on your monthly statement, report it to your financial institution right away.

Quick Tip

Never respond to suspicious emails requesting personal or financial information
More tips >


 
Questions?

Call the Visa Global Customer Assistance Center at (800) 847-2911