FAQ

Here are the most common questions we're asked about Visa Government Prepaid cards. If you need additional information or want to add this card as a disbursement option, please find a Provider or email Visa and we'll assist you.

Questions

Answers

What is a Visa Government Prepaid card?

The Visa Government Prepaid card is a reloadable prepaid card that offers government agencies a cost-effective way to disburse funds vs. paper checks. Payments are processed electronically and delivered via reloadable Visa Prepaid cards. They work everywhere Visa Debit cards are accepted and at more than a million ATMs worldwide. A credit check or bank account is not required for a person to receive and use a Visa Government Prepaid card.
Cards can be used to disburse benefits payments to recipients that do not have a bank account for direct deposit. Visa Government Prepaid cards can also be used to disburse funds for business-related payments, such as incentives, stipends, bonuses, and travel.

How do they work?

Payees receive a Visa Government Prepaid card and their benefits or other government payments are automatically deposited onto their card as scheduled, just like direct deposit to a bank account. Cardholders can use their cards to make purchases, pay bills, and get cash. They can also check their balance at any time by calling a toll-free number, checking online, or receiving text alerts to their cell phone.

How do I offer them through my disbursement program?

Look for a Visa Solution Provider in our listing or contact Visa directly to get started.

How does it benefit my government agency?

The Visa Government Prepaid card enables government agencies to reduce costs associated with paper-based disbursements including: producing and handling checks, postage or other delivery expenses, and fraud costs related to lost/stolen or duplicated checks. As this product is funded electronically (similar to direct deposit), government agencies can provide uninterrupted payments during storms or natural disasters.

How do recipients benefit?

The Visa Government Prepaid card gives people immediate access to their money, and the ability to shop and pay bills online and by phone anywhere Visa Debit cards are accepted. Visa Government Prepaid cards also eliminate check-cashing fees, and provide greater security and convenience. Cardholders can access cash at ATMs, or get cash back with purchases at many grocery and convenience stores. Visa also provides cardholders with a free financial literacy program and exclusive cardholder discounts and offers (as permitted by law).

Who would be interested in this payment option?

The Visa Government Prepaid card is designed for government agencies that disburse funds. The card is an excellent tool for the U.S. population without a bank account or the ability to receive direct deposit. It is estimated that there are over 70 million consumers in the United States who are ideal candidates for this type of payment solution, particularly those who do not have traditional bank accounts.

Where can people use their Visa Government Prepaid card?

Recipients can use their Visa Government Prepaid card online, over the phone, and at the millions of places that accept Visa Debit cards – including restaurants, supermarkets, pharmacies, clothing stores, drug stores, gas stations, and more. For special programs, government agencies also have the ability to control cardholder use through merchant acceptance restrictions.

What happens if a Visa Government Prepaid card is lost or stolen?

Visa Government Prepaid cards are covered by Visa's Zero Liability policy1, which protects the cardholder from fraudulent use of a lost or stolen card. Upon discovering the loss, the cardholder should immediately notify the provider, who will issue a replacement card containing the remaining balance at the time the card was reported missing.
Enjoy faster, more convenient access to your government payments. Get more information for Visa Government Prepaid cardholders
 
1 Visa's Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or click here.

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