Visa Signature Mobile App FAQ

How do I know if I have a Visa Signature Card?

If your card has the Visa Signature logo on the bottom right hand corner or has a VISA SIGNATURE banner across the front of the card, you have access to dozens of perks in addition to the points, miles or cash back you already earn.

Which Visa cards are eligible for the benefits and offers in this mobile app?

Cardholders with an active U.S. Visa Signature consumer credit card are eligible for the benefits and offers in this application. Cardholders with an active U.S. Visa Signature Business Card are also eligible for the benefits and offers in this application.

Visa Signature is a card that truly does more. All the Visa Signature offers in this application are in addition to the points, miles, cash back and other benefits that you earn from your card issuer.

Explore the list of Visa Signature benefits that may be available on your Visa Signature card. Not all Visa Signature cards offer every benefit. Please check with your issuer to see which of the Visa Signature benefits applies to your card.

How do I apply for a Visa Signature Card?

Explore the card that goes beyond ordinary rewards. Visa Signature provides instant access to dozens of perks that can make your life more rewarding everywhere you go.

Apply for a Visa Signature card today. Log onto http://usa.visa.com/personal/visa-signature/apply.jsp and click on “Apply for a Card” or contact your card issuer directly.

Do I have to be enrolled to use the Visa Signature Mobile App?

No, you need not enroll. You can use and browse the Visa Signature Mobile App without enrolling in any program. Please note that the benefits and offers are only valid for current Visa Signature Cardholders in the U.S.

Are there any fees to use the Visa Signature Mobile App?

There is no charge from Visa to download or use the Visa Signature Mobile App. However, you should contact your wireless service provider to see if any connectivity or usage rates may apply. Any account fees set by your financial institution would be listed in your card agreement with your financial institution and would still apply.

How do I start using the Visa Signature Mobile App?

To get started, simply launch the app and start exploring. You can swipe through the categories and tap on a category to see offers and events. You can also tap the sort/filter button to reveal options for that category or tap on an offer or benefit to learn more.

What can I do with my Visa Signature mobile app?

Using your Visa Signature Mobile App you can:

  • Learn about your Visa Signature card benefits
  • Access merchant offers and events available to Visa Signature cardholders
  • Contact your Visa Signature concierge
  • Find a nearby ATM
  • Connect with Visa Signature Cardholder Inquiry services
  • Report a lost or stolen card
  • Link to the Visa Facebook page
  • Share Visa Signature offers and events via SMS, Twitter, Facebook and Email.

How often do I need to update the Visa Signature Mobile App?

As we add new features to our mobile app, we will periodically release updates. Please refer to your application notifications for updates.

Will you send me notices of new events/benefits?

Each time you launch the Visa Signature Mobile App and have wireless connectivity, the content will automatically be refreshed with the most up to date events, offers, and benefits. Expired offers will be automatically removed. You should contact your wireless service provider to see if any connectivity or usage rates may apply.

How is the Visa Signature Mobile App different from the website?

The Visa Signature Mobile app features content from the U.S. Visa Signature website including card benefits, exclusive discounts, upgrades and experiences available to U.S Visa Signature cardholders on the go. With this app, Signature cardholders can find nearby Visa ATMs, link to the Visa Facebook page, share offers and events and connect with concierge and card inquiry services.

Is the Visa Signature Mobile App available outside the U.S.?

This Visa Signature Mobile App is currently only available for U.S. Visa Signature cardholders. If you have a U.S. Visa Signature card, you may access this Visa Signature Mobile app while abroad, but please be aware of roaming fees. Contact your carrier for specific account pricing.

Other Visa mobile apps may be available for cardholders in countries outside of the U.S.

How do I take advantage of the offers on the Visa Signature Mobile App?

This application will deliver Visa Signature offers and events that are available for you as a Visa Signature cardholder. Simply scroll through the offers and review the offer or event details. Check back regularly to get the latest offer updates

Do offers expire?

Yes, each offer has a defined validity period that is visible in the offer details. Expired offers will be automatically removed.

How do I access my favorite or saved offers?

On the home screen is a star icon that says favorites. Simply tap on this star to reveal the offers you have saved as a favorite.

How can I share information on an offer or event with my friends?

When viewing an offer or event, you will see a share icon on that screen. Simply tap on the share icon and select how you would like to share the offer or event – via Facebook, Twitter, SMS, or Email.

How secure is my information?

This mobile app does not collect or use any account information or personally identifiable information. Please see the Visa Inc Privacy policy for more information.

Please note that Visa Inc. does not operate or control the wireless network used to access the Visa Signature Mobile App. Carrier protocols may vary. Please check with your wireless service provider for information about their privacy and security practices.

Do I have to pay for offers or are they free?

Cardholders are responsible for the cost of any goods or services purchased using a Visa Signature offer.

Do I need to pay with my Visa Signature card to redeem the offers and events listed in the Visa Signature Mobile App?

Yes, you do need to pay with your Visa Signature card to redeem the offers and events.

Can I pay my bill using the Visa Signature Mobile App?

You should directly contact your financial institution for any billing related questions. You can find contact information for your financial institution on the back of your Visa Signature card

Can I redeem rewards from this mobile app?

You cannot redeem rewards from this mobile app but you may contact your financial institution for information about how to redeem rewards. You can find contact information for your financial institution on the back of your Visa Signature card.

FEEDBACK – Tell us what you think about this mobile app.

If you have a comment or suggestion or need help with any technical support question about the Visa Signature Mobile App please email your feedback to VisaSignature@visa.com