The second annual report of our global research study, subtitled Innovations for the Cashless World, delves into the trends, needs, behavioral patterns and growth opportunities around payments and highlights five key trends supported by perspectives from 14 Visa executives. As the world moves from traditional, secure (1.0) payments into consumer centric (2.0) methods and channels, we see the seamless (3.0) future ahead of us. Today’s consumers are embracing innovation with increasing speed, and payments are no exception.
The 2018 research captures insights from more than 12,000 consumers from 20 countries, providing a truly global view of where payments are headed. The report looks specifically at payment maturity and innovation readiness to identify regions, channels, and technologies with the greatest potential.