A cardholder is claiming that they did not authorize or participate in a key-entered or unattended transaction conducted in a card-present environment.
A cardholder is claiming that they did not authorize or participate in a key-entered or unattended transaction conducted in a card-present environment.
For more information, please see Dispute Management Guidelines for Visa Merchants.
Acquirer’s approach or timelines may be different and you should adhere with your current Acquirer’s process. Not all disputes apply to every country/region, please check with your acquirer for further information.