Original Credit Transaction Not Accepted, Condition 13.8

Your card processor has notified you that a cardholder is disputing a credit transaction that you processed.

The original credit was not accepted.

For more information, please see Dispute Management Guidelines for Visa Merchants.

Acquirer's approach or timelines may be different and you should adhere with your current Acquirer's process. Not all disputes apply to every country/region, please check with your acquirer for further information.