Your card processor has notified you that a cardholder is disputing a credit transaction that you processed.
The original credit was not accepted.
Either the cardholder does not accept the credit, or the issuer does not allow Original Credit Transactions (OCT's) on certain types of cards due to local law.
The credit transaction was reversed.
Supply documentation or information to support.
The dispute is valid.
Accept the dispute.
The cardholder no longer disputes the transaction.
Provide a letter or email from the cardholder that states they no longer dispute the transaction.
For more information, please see Dispute Management Guidelines for Visa Merchants.
Acquirer's approach or timelines may be different and you should adhere with your current Acquirer's process. Not all disputes apply to every country/region, please check with your acquirer for further information.