ID Navigator Powered by LifeLock

No one can prevent all cybercrime or all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by LifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly should the unexpected happen.
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Smart Tools to help against the evolving threat of identity theft

How ID Navigator Powered by LifeLock can help provide you with greater peace of mind:

Dark Web Monitoring continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.

Data Breach Notifications sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.

Stolen Wallet Assist A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, debit cards, driver’s licenses, Social Security cards, insurance cards and more.

Privacy Monitor gives you greater control over your online privacy. It scans popular data broker sites for your personal information and guides you through opting out.

One-Bureau Credit Monitoring Alerts¹ helps you stay on top of your credit to help detect fraud more quickly. Alerts are sent when key changes are made to your credit file with a major credit bureau.

Credit, Bank and Utility Account Freezes provides instructions and links so you can quickly freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.

Restoration Assist U.S.-Based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m. PT with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes features such as the LifeLock Million Dollar Protection™ Package.

U.S.-Based Member Services and Support is available Monday to Friday 6 a.m. – 6 p.m. PT; and Saturday 7 a.m. – 1 p.m. PT

No one can prevent all cybercrime or all identity theft.

  1. Credit features require setup, identity verification and sufficient credit history by Equifax®. Credit monitoring features may take several days to activate after enrollment.
TERMS AND CONDITIONS. ID NAVIGATOR POWERED BY LIFELOCK OFFER TERMS FOR ELIGIBLE VISA CARDHOLDERS. From 2/1/2024 through 2/1/2027 (“Offer Term”), cardholders that successfully validate their qualifying Visa credit, debit, or prepaid card issued in all 50 states and D.C. (Eligible Cardholders”) can enroll in ID Navigator Powered by LifeLock (as defined below) at  to access identity and privacy protection features including One-Bureau Credit Monitoring Alerts, Dark Web Monitoring, Stolen Wallet Assist, Credit, Bank and Utility Freezes, Data Breach Notifications, Privacy Monitor, and U.S.-Based Personal Restoration Specialists. LifeLock shall not be obligated to honor the Offer for any cardholder that cannot successfully verify their identity or who is unable to validate their card as an eligible card. Enrollment in ID Navigator may be cancelled any time by calling 866-228-2261. Offer is subject to modification or cancellation without notice. Offer is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. All enrollees are subject to LifeLock Service Terms and Conditions and LifeLock License and Service Agreement.

Below you will find answers to the most commonly asked questions about the benefit:

Q: How is the personal data I enter for Dark Web Monitoring stored and managed? How do I know my personal data shared with LifeLock is secure?

A: Your personal data is stored and managed by an advanced secure cloud database which is encrypted and protected with multiple layers of security measures.

Q: How can I be sure the personal data I enter for Dark Web Monitoring is not used or sold by LifeLock employees?

A: Any personal data you provide is encrypted. Only a few selected employees, who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the LifeLock™ Global Privacy Statement for additional details.

Q: Can LifeLock remove my personal data from the Dark Web?

A: Unfortunately no. The content on the Dark Web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content could remove or modify the content.

Q: How does LifeLock help if I receive a Dark Web Monitoring notification?

A: Within the notifications, advice is provided on next steps you can take to help protect your personal data. When available, it will include links to additional resources. If you have additional questions, go to .

Q: How do I enroll? What information will I need to provide?

A: Visa cardholders should visit  and complete the eligibility verification. Once verified, you will be redirected to the offer page on  where ID Navigator enrollment is available.  Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone number, and email address.

Q: What are some common triggers for Dark Web, credit, and data breach notifications?

A: Your personal information being detected on the Dark Web, a hard credit check, or an update to your credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.

Q: I received an alert. What do I do next?

A: Each alert will include information about next steps. Specifics vary by type of alert.