Resolve disputes quickly

Learn the basics about how to handle chargebacks.

Step 1: A cardholder disputes a transaction

A cardholder contacts their issuer to question a charge on their billing statement.

Step 2: Find the transaction receipt

Your acquirer contacts you for an accurate copy of the transaction record.

Step 3: Send a copy to your acquirer

Promptly fax or mail an accurate, legible copy to keep the process on track.