Resolve disputes quickly

Learn the basics about how to handle chargebacks.

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Step 1: A cardholder disputes a transaction

A cardholder contacts their issuer to question a charge on their billing statement.

Illustration of a receipt.

Step 2: Find the transaction receipt

Your acquirer contacts you for an accurate copy of the transaction record.


Step 3: Send a copy to your acquirer

Promptly fax or mail an accurate, legible copy to keep the process on track.

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Woman holding smart phone chatting with another woman at bar.