If your cheques are lost or stolen, they can be replaced or refunded subject to certain terms and conditions. You should immediately call the issuing bank. If you cannot find the issuing bank’s contact details, contact us about travelers cheques.
Toll free: 1-800-645-6556
Monday-Friday, 6:30 am to 2:30 pm EST
Automated cheque verification is available 24 hours a day, 7 days a week (if you select the English or Spanish option). If you need to speak to a customer service representative you can do so. Outside these hours calls will be recorded and responded to the next business day. [email protected]