There is a cost to the issuer for every SMS text message alert. Some issuers may decide not to allow certain cards to receive Visa Purchase Alerts through SMS text messages alerts.
E-mail alerts are available for all your enrolled cards.
To stop receiving Visa Purchase Alerts SMS text messages alerts, please reply with a “STOP” message to any Visa Purchase Alert received and you will stop receiving Visa Purchase Alerts for all cards associated with your account.
You may also change the notification settings in the “Settings” section of the Visa Purchase Alerts website. This option allows you to configure mobile text message settings specific to each card enrolled.
Cardholders will receive Visa Purchase Alerts only when a transaction meets the triggers settings.
If a transaction meets the trigger settings, but a Visa Purchase Alert is not received, it is possible that the particular transaction was not processed by Visa’s payment network, VisaNet. If it’s processed by another payment network, Visa will not be able to send Visa Purchase Alerts to cardholders.
Only one Visa Purchase Alert will be generated and sent to you for each transaction, regardless of whether the transaction qualified for multiple alerts. International purchases for amounts less than $1 will not trigger an alert. Purchases made on the internet or over the phone for amounts less than $1 will not trigger an alert.
International purchases for amounts greater than or equal to $1 will trigger an alert. Purchases made on the internet or over the phone for amounts greater than or equal to $1 will trigger an alert.
Customers can receive Visa Purchase Alerts via e-mail if they are traveling internationally.
Customers may or may not receive SMS text message alerts from Visa Purchase Alerts while traveling internationally depending on permissions from local telephone carriers.
Currently, the Visa Purchase Alerts Service is only available for cards issued in the U.S.
10 cards is the limit per account.
Visa Purchase Alerts currently allows only one unique e-mail or mobile number.
Visa Purchase Alerts will send a one-time-passcode to your e-mail address. Please enter that one-time-passcode into the Visa Purchase Alerts website when prompted and your e-mail will be associated to your Visa Purchase Alerts account.
Visa Purchase Alerts will send a one-time-passcode to your mobile phone via a SMS text message. Please enter that one-time-passcode into the Visa Purchase Alerts website when prompted and your phone will be associated to your Visa Purchase Alerts account.
For authentication and security purposes, Visa Purchase Alerts requires that each user account be associated with one unique e-mail address.
Visa allows card issuers to determine the eligibility of their cards for SMS text message alerts. It is likely that your card issuer no longer allows your card to receive SMS text message alerts.
Per mobile carrier requirements, the Visa Purchase Alerts supports the following commands
The above commands are not case sensitive.
Visa has a wealth of experience in handling sensitive information. Visa uses advanced security technologies to protect the information you store in the Visa Purchase Alerts service, including industry standard encryption and multi-layer authentication.
When adding a Visa card to Visa Purchase Alerts, it is a requirement to enter the billing address assigned to each card for authentication purposes. This will allow Visa Purchase Alerts to determine if each Visa card is valid and assist in authenticating the cardholder.
Most U.S. credit, debit, and reloadable prepaid Visa cards are eligible for Visa Purchase Alerts.
However, not all cards are eligible because some Visa issuers offer their own transaction alerts service.
Visa is offering Visa Purchase Alerts to consumers for free.
However, some cell phone carriers may charge fees to send or receive a text message. Message and data rates may apply, please check your mobile plan or contact your mobile carrier for further information.
To report suspicious activity or ask about specific transactions shown by Visa Purchase Alerts, please contact your card issuer, via the phone number listed on the back of your card or account statement.