Report a Problem When Trying to Use Your Visa Card While Traveling

 

Use this online form to report a problem you had when trying to use your Visa card while traveling.

Provide the following information if you have experienced one of the problems listed below at a store, restaurant, hotel or other merchant location displaying the Visa logo. Please note that if the business does not display a Visa logo, it might not accept any Visa cards.

Please fill in as many fields as possible. The information you enter will not be used for any purposes other than problem investigation.

* Indicates required field.

Your Information

First Name
Last Name
Email Address
First six digits of the account number on your card These six digits allow Visa to identify the bank that issued your card but cannot be used to identify you or your account. *

 

 

Merchant Information

Merchant Name*
Merchant Street
Merchant City*
Merchant State/Province
Merchant Country*
Merchant Type*
Approximate Date of Incident (MM/DD/YY)

Please select the item that best describes what occurred:*

If your card has a magnetic stripe without a chip:

The clerk did not accept your card because it did not have a chip.

Your magnetic stripe card did not work in the merchant's terminal after you or the clerk swiped it.

When you used your card in the merchant's terminal, the terminal requested that you enter a PIN and you did not know your PIN or were uncomfortable entering it.

If your card has both a magnetic stripe and a chip:

The clerk asked you to enter a PIN and you did not know your PIN or you were uncomfortable entering it.

The merchant's terminal requested that you enter a PIN and you did not know your PIN or you were uncomfortable entering it.

The merchant's terminal prompted for a security code or other information that you did not understand.

Other (Please describe in Comments section)

To report merchant checkout problems related to checkout fees, payment card surcharges, minimum purchases amounts, or refusal to accept your Visa card, click here to access the Report a Merchant Violation page.

To report any other merchant violations, please contact the bank or other financial institution that issued your card by calling the number provided on the back of your card.

Comments

Please provide additional information about what happened when you tried to pay with your Visa card.

Unfortunately, Visa will be unable to respond to individuals seeking an update on a reported issue..