Visa Global Services Inc. Licenses

ALASKA

For Alaska residents only: If your issue is unresolved by Visa Global Services Inc. (888-733-0041), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Compliant Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

FLORIDA

Visa Global Services Inc. is a licensed money services business by the Florida Office of Financial Regulation (Lic.# FT230000257). To send complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Department of Financial Services
Division of Consumer Services
200 E. Gaines Street
Tallahassee, FL 32399

Phone: 1-877-693-5236

ILLINOIS

Visa Global Services Inc. is a licensed money transmitter in the State of Illinois (Lic.# MT.0000355).  For suspected violations of the Transmitters of Money Act, a customer may contact:

Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Phone: 888-473-4858