Certain restrictions, limitations and exclusions apply and benefit configuration may vary. Please refer to your Guide to Benefits or contact your issuer for full program terms and conditions, and to confirm specific coverage levels.
Visa Business Credit card benefits
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Please note: This benefit is available on all Visa cards.
Product and service information at your fingertips
Cardholder Inquiry Service provides customer phone support for general inquiries and provides product or service information to all Visa cardholders.
Benefit at a glance- 24-hour cardholder information and assistance by phone to all Visa cardholders calling from anywhere in the world, provided by Visa Global Customer Care Services.
- Toll-free numbers are supported 24 hours a day, seven days a week.
- Quick and accurate account and card benefit information.
- Product and service information at your fingertips.
- Customer service available in all major languages.
How it works
Cardholder Inquiry Service provides customer phone support for general inquiries and provides product/service information for Visa cardholders. Visa Global Customer Care Services team provides information regarding general account or card benefit questions.
- 24-hour cardholder information and assistance by phone to all Visa cardholders calling from anywhere in the world, provided by Visa Global Customer Care Services.
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Please note: This benefit is available on all Visa cards.
Assistance is a phone call away
Enjoy peace of mind knowing that if your Visa card is ever lost or stolen, assistance is only a phone call away.Call Visa Global Customer Care Services at 1-800-847-2911 (within the U.S. or Canada) if your card has been lost or stolen.
- For the hearing impaired, please call 1-800-TDD-1213 in the US or Canada or 1-305-278-4285 or 1-512-865-2002 in all other countries.
- Toll-free numbers are supported 24 hours a day, seven days a week.
- Peace of mind from Visa Global Customer Care Services
Benefit detailsWith the Visa Lost/Stolen Card Reporting service, reporting a lost or stolen card is simple. Just call Visa Global Customer Care Services at 1-800-847-2911, or call one of our global toll-free numbers, and a Visa representative will work with you to notify the appropriate parties and replace your card. -
Have a lost, stolen or damaged card? Need emergency cash?
Visa credit cardholders can get an emergency cash advance or a card replacement within one business day—or even within 24 hours in some cases—after approval. We’ll block your card (if the card number is known) and connect you to your Financial Institution/Bank. Visa can also work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours. Alternatively in case of emergency, we can also arrange a wire cash transfer to your local Western Union within 2 hours of approval from your Bank.
How do I get emergency cash?
A Visa Global Customer Care Services associate (1-800-847-2911 or call one of our toll-free numbers) will work with you and your financial institution for approval and Visa will arrange a convenient location for you to collect the emergency cash.
How do I get my card replaced?
If your card is lost or stolen, a Visa Global Customer Care Services associate (1-800-847-2911 or call one of our toll-free numbers) will work with you and your financial institution for approval and Visa will arrange direct delivery of your card to you or a collection location will be identified.
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Auto Rental Collision Damage Waiver – Business, Signature Business
Receive auto coverage for damage due to collision or theft. To activate the coverage, complete the entire rental transaction with your covered Visa card and decline the rental company's collision damage waiver (CDW) coverage if offered by the auto rental company. Available to all Business Debit, Visa Business Credit, Signature Business card products.
Auto Rental Collision Damage Waiver
Add Peace of Mind to your Itinerary
When you use your covered Visa Card to reserve and pay for your entire auto rental, you can be covered and get reimbursed for damage to the rental vehicle that results from a collision or theft.
Decline the CDW coverage offered to you at the rental agency, and make sure your name is listed as the primary renter on the auto rental contract. Any additional drivers must also be listed on the auto rental agreement. You’ll also want to be sure that you rent a “covered vehicle” – for example, trucks and luxury cars are not covered.
Easy Claims Process
Collect your documents (auto rental agreement, rental dates, etc.), and go to www.eclaimsline.com or call 1-800-348-8472. If you are outside the United States, call one of our toll-free numbers to file a claim or get your questions answered.
Please keep in mind that you will want to read the Auto Rental Collision Damage full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits, as benefit configuration may vary.
Below you will find answers to some of the most commonly asked questions about the benefit.
Q: What do I need to do when reserving a rental car to be eligible for coverage?
A: You must secure and charge the rental in full on the covered card and you must decline the Collision or Loss Damage Waiver at the rental agency. The name embossed on the card must be listed as the primary renter on the Rental Agreement, and all authorized drivers must be listed on the Rental Agreement. You also must follow all of the terms and conditions of the Rental Agreement.
Q: How does the benefit work for domestic auto rentals?
A: For domestic rentals this benefit covers the rental vehicle for physical damage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 31 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. If the vehicle rental is for business purposes, the benefit acts as primary coverage and you may be reimbursed for up to the actual cash value of the vehicle. If the rental is for personal reasons, coverage is supplemental to your personal automobile insurance.
Q: How does the benefit work for international auto rentals?
A: For international rentals this benefit is primary, and covers the rental vehicle for physical damage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 31 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. Coverage is not available in Jamaica, Ireland, or Israel. It is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement. Please note: Regulations vary outside the United States, so we recommend that you check with your auto rental company before you travel to make sure this benefit will apply.
If you happen to be renting a vehicle in Australia, New Zealand, Costa Rica, or Italy, please note: often the purchase of a minimum level of collision damage coverage is mandated in these countries. In that case, your benefit is supplemental to that required coverage.
Q: What kinds of vehicles are covered? Not covered?
A: Covered vehicles include economy through luxury class automobiles, vans that do not seat more than 9 passengers including the driver; SUV’s only when driven on-road. All other vehicles are excluded including trucks, cargo vans and expensive vehicles. Please contact the Benefit Administrator to inquire about a specific vehicle.
Q: What do I have to know in the event I have to file a claim?
A: You are responsible for gathering the necessary documentation to complete your claim. Please note that you must sign and return your claim form (or if you prefer file online) within 90 days of the date of incident regardless of whether you have received any other required documentation. All documents must be submitted within 365 days of the incident. The required documents are listed on the claim form, and include:- Initial Rental Agreement & Final Rental Agreement
- Copy of your monthly billing statement showing the charge of the rental
- Itemized list of repairs from the rental agency
- Repair bill
- Incident Report
- And, if you used a business card for the rental, we also require a letter on company letterhead stating that the rental was for business reasons
- The Benefit Administrator may ask you to provide additional information (if applicable).
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Use your Visa card to make purchases anywhere and you’re protected from unauthorized use of your card or account information. With the Visa Zero Liability policy¹, your liability for unauthorized transaction² is $0—you pay nothing.
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Call anytime for Travel or Emergency Assistance, available for covered Visa cardholders from anywhere in the world.
Travel and Emergency Assistance Services
When you are traveling or working anywhere in the world, your covered Visa Card gets you access to a multilingual call center—24 hours a day, 365 days a year—to help get the assistance you need. Covered Visa cardholders, immediate family members and business associates who are traveling with them can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Cardholders are responsible for the cost of any services received.
Add Peace of Mind to your Itinerary
The following services are offered:
- Pre-Trip Assistance provides information about health precautions, weather reports, currency exchange rates, visas, and immunizations.
- Medical Referral Assistance provides medical referral, monitoring, and follow-up.
- Emergency Transportation Assistance arranges for transportation under medical supervision.
- Emergency Message Service can relay emergency messages for travelers and is available 24 hours a day.
- Prescription Assistance and Valuable Document Delivery Arrangements can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere.
- Legal Referral Assistance can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances, and follow-up assistance.
- Emergency Ticket Replacement arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures.
- Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
- Emergency Translation Service provides telephone assistance in all major languages and helps find local interpreters, if available.
Easy Access
Call 1-800-992-6029 (Outside the U.S. call one of our toll free numbers) to get your questions answered. This benefit is provided on a best-effort basis, and may not be available due to problems of time, distance, or location.
Please keep in mind that you will want to read the Travel and Emergency Assistance Services full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
- Pre-Trip Assistance provides information about health precautions, weather reports, currency exchange rates, visas, and immunizations.
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Shop with Confidence – your new purchases are protected
When you use your covered Visa card and your purchase is stolen or damaged within the first 90 days Purchase Security can replace, repair or reimburse the item ($10,000.00 maximum per claim and $50,000 maximum per year).
Extended Protection doubles ;the time period of the original manufacturer’s written U.S. warranty up to 1 additional year on warranties of 3 years or less up to a maximum of $10,000.00 per claim $50,000.00 per cardholder.
Please keep in mind that you will want to read the Purchase Security/Extended Protection full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
We’ve provided answers to some of the most commonly asked questions below for your convenience.
FAQs:
Q: How does Purchase Security/Extended Protection work?
A: You must purchase the item with your covered Visa card, and the theft or damage must occur within 90 days of the purchase. If your item is stolen, you must file a police report within 48 hours of becoming aware of the theft as outlined in the terms and conditions of the benefit. Maximum coverage is $10,000.00 per claim.
Extended Protection doubles the time period of the original manufacturer’s written U.S. warranty up to 1 additional year on warranties of 3 years or less. Maximum coverage level is $10,000 per claim. Extended Protection also offers you valuable features, including Warranty Registration and Extended Warranty Protection.
Q: What are the limitations?
A: You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or pre-owned; the item cannot be hard-wired or installed. For example, a microwave oven that is built-in is not covered, but coverage applies for a microwave oven that sits on the countertop.
Q: What does a “$10,000.00 per claim occurrence” mean?
A: Per occurrence is another way of saying per event or per incident – for example, if you go to the store and make a few purchases: a t.v., lamp, and radio. Later that evening you step out for dinner and upon your return notice your house has been broken into and your new purchases have been stolen. When you call the Benefit Administrator to file a claim, you would list all of the items you just purchased with your covered Visa card – the Benefit Administrator would then add all of those together to determine the total claim amount (not to exceed the $10,000.00 maximum). The Benefit Administrator will ask you to include all of the items because there may be some items that are not eligible and they will want to be able to cover as many eligible items as possible.
Q: Are purchases that I make outside of the United States covered? What about gifts I purchase?
A: Yes, those are eligible as long as you purchase them using your covered Visa card and meet the terms and conditions of the benefit.
Q: What are the timelines for filing a claim?
A: You must file a police report within 48 hours of becoming aware of the theft or damage as outlined in the terms and conditions of the benefit, and notify the Benefit Administrator within 60 days of the theft or damage, and submit your completed claim form and supporting documentation within 90 days of the theft or damage.
Q: Do I have to file a claim with my insurance company?
A: Yes, if you (or your employer, if applicable) has insurance that covers the item, you must file a claim with that insurance company, and then send the Benefit Administrator a copy of the claim settlement.
Q: What paperwork do I need to submit with my claim?
A: In addition to the claim form, the Benefit Administrator will review with you the following supporting documentation you may need depending on your claim:
- An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase can usually print a duplicate receipt for you
- Your Visa billing statement showing the purchase – your bank can usually make a copy for you
- A police report (in the case of theft), fire report, insurance claim, or loss report sufficient to determine eligibility for benefits
- The Benefit Administrator may ask you to provide additional information, such as a repair estimate (if applicable)
Q: How long does it take to decision a claim?
A: Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
- An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase can usually print a duplicate receipt for you
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As a Visa cardholder, you have access to Roadside Dispatch®, a pay-per-use roadside assistance program.
Simply call 1-800-847-2869, 24 hours a day/7 days a week and Roadside Dispatch® will ask you where you are, what the problem is, and will remain on the phone while arranging a dispatch to a reliable tow operator or locksmith – you pay set rate per service call. No membership required and you don’t need to pre-enroll. No annual dues. No limit on usage.
For a set price per service call, the program provides:
- Standard Towing — up to 5 miles included
- Tire Changing — must have good, inflated spare tire
- Jump Starting
- Lockout Service (no key replacement)
- Fuel Delivery — up to 5 gallons (plus the cost of fuel)
- Standard Winching
Not only will you not have to search for the name of a local tow operator, you may even save money because rates are pre-negotiated. All fees are conveniently billed to your Visa account.
Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
Below you will find answers to some of the most commonly asked questions about the benefit.
Q: Who are the service providers and what do they provide?
A: Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.
Q: What other fees or limitation should I keep in mind?
A: Towing rates apply to vehicles with a weight of up to one-ton gross vehicle weight. If you require a tow for more than 5 miles, you must pay the cost beyond 5 miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee.
Additional fees may apply for winching services under certain circumstances.
You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.
Visa Signature® Business Credit card benefits
Certain restrictions, limitations, and exclusions apply and benefit configuration may vary. Please refer to your Guide to Benefits or contact your issuer for full program terms and conditions, and to confirm specific coverage levels.
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As a Visa cardholder, you have access to Roadside Dispatch®, a pay-per-use roadside assistance program.
Simply call 1-800-847-2869, 24 hours a day/7 days a week and Roadside Dispatch® will ask you where you are, what the problem is, and will remain on the phone while arranging a dispatch to a reliable tow operator or locksmith – you pay set rate per service call. No membership required and you don’t need to pre-enroll. No annual dues. No limit on usage.
For a set price per service call, the program provides:
- Standard Towing – up to 5 miles included
- Tire Changing – must have good, inflated spare tire
- Jump Starting
- Lockout Service (no key replacement)
- Fuel Delivery – up to 5 gallons (plus the cost of fuel)
- Standard Winching
Not only will you not have to search for the name of a local tow operator, you may even save money because rates are pre-negotiated. All fees are conveniently billed to your Visa account.
Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
Below you will find answers to some of the most commonly asked questions about the benefit.
Q: Who are the service providers and what do they provide?
A: Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.
Q: What other fees or limitation should I keep in mind?
A: Towing rates apply to vehicles with a weight of up to one-ton gross vehicle weight. If you require a tow for more than 5 miles, you must pay the cost beyond 5 miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee.
Additional fees may apply for winching services under certain circumstances.
You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.
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When you use your covered Visa Signature Business card to purchase an airline ticket you can be covered and get reimbursed for your luggage and its contents in the event your luggage is lost, stolen or misrouted by a common carrier.
Please note: It may be also available on other card products. Check with your Issuer to see if you have this benefit and to verify level of coverage as your Benefits may vary by Issuer.
Add Peace of Mind to your Itinerary
This coverage applies to more than air travel – it also can be in place when you have used your covered Visa Signature Business card to purchase your ticket for travel via other forms of transportation, such as ferry, train, or bus. Be sure to fill out a lost luggage report with the common carrier within 24 hours of the loss and save your receipts – you’ll need them when filing your claim.
Easy Claims Process
Collect your documents (lost luggage report, dates of travel, etc.), and click here. Notification to the Benefit Administrator must be made within 20 days from the date the luggage was lost or stolen.
Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
We’ve provided answers to some of the most commonly asked questions below for your convenience.
Q: How does the reimbursement work?
A: Before you leave the airport you’ll need to file a report with the airline or common carrier. They’ll give you a copy of this report. The airline/common carrier will provide information on when your luggage was delivered to you. Save you receipts – you’ll need to send them to the Benefit Administrator with your claim form. Within 20 days you’ll need to notify the Benefit Administrator.
You can file your claim online here. Be sure to include a copy of the report and your receipts.
Q: Do I have to file a claim with my insurance company?
A: Yes. If you have personal insurance (e.g. homeowner’s, renter’s, or other insurance that covers lost or stolen luggage or contents), you are required to file a claim with your insurance company and include a copy of any claim settlement that you receive along with your completed claim form. This benefit is considered “secondary coverage” – this means that under this benefit you get coverage that is supplemental to and in excess to what you get from your primary (or personal) insurance (e.g. homeowner’s insurance), so the Benefit Administrator will look at your total losses minus your settlement from your primary insurance & common carrier, as well as apply it to any deductible you paid from your primary insurance.
Q: What if my luggage isn’t found — how do I prove what I had in it, and how much it was worth?
A: The first thing you do when you realize your luggage is missing is file a report with the airline or common carrier — you’ll need to do this before you leave the airport. They’ll give you a copy of this report — save it because you will need to send it with your claim form. The common carrier will provide the Benefit Administrator with information on your luggage, too. Then simply contact the Benefit Administrator, and they will help guide you through the claims process. If you have receipts for the items you had in your luggage that is great. Otherwise, the Benefit Administrator will help you arrive at the value of the items in your luggage. Within 90 days you’ll need to send in your claim form information to get reimbursement. .
Q: What is covered?
A: This benefit covers your checked and carry-on luggage, as well as what you had packed in the luggage. Please note the luggage and/or contents must be lost due to theft or misdirection by the Common Carrier.
Q: What kinds of things aren’t covered?
A: There are always exclusions — some items to be aware of are animals, eyeglasses, contacts, hearing aids, artificial limbs, false teeth, dental bridges or appliances (such as retainers). Also, money, deeds, keys and food stamps are not covered. You’ll want to read the Outline of Coverage for complete details.
Q: What tips do you have to help me make my trip go smoothly in the event that my luggage or personal items are lost or stolen?
A: Make photocopies of your passport, travel visa, and prescription medications. Keep one copy on you, and give another to someone at home that you trust. Bring your Policy number and the 800 number with you so the Benefit Administrator can help save you some hassle and get reimbursed for expenses that you incur if your luggage or personal belongings are lost or stolen.
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Add Peace of Mind to your Itinerary
When you purchase your airline ticket with your covered Visa Card you can receive accidental death and dismemberment coverage. This coverage applies to more than air travel – it also can be in place when you have used your covered Visa card to purchase your ticket for travel via other forms of transportation, such as ferry, train, or bus.
Coverage includes courtesy ground transportation to and from the airport (or train depot, bus terminal, etc.) and between terminals and while you are at the airport immediately before departure, or immediately after arrival on any covered trip.
Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
We’ve provided answers to some of the most commonly asked questions below for your convenience.
FAQs:
Q: Who is covered under the program?
A: Covered Visa Cardholders and their families are covered when their tickets were purchased with your covered Visa card.
Q: How does the benefit work?
A: The Plan Administrator will pay Accidental Death & Dismemberment benefits if you are injured while riding as a fare-paying passenger in, or getting on or off of, a flight or other common carrier for which a ticket was purchased using your covered Visa card.
Q: How does the Travel Accident Protection work if I have other coverage?
A: This benefit is paid to you regardless of other coverage you may have.
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Shop with Confidence – your new purchases are protected
When you use your covered Visa card and your purchase is stolen or damaged within the first 90 days Purchase Security can replace, repair or reimburse the item ($10,000.00 maximum per claim and $50,000 maximum per year).
Extended Protection doubles the time period of the original manufacturer’s written U.S. warranty up to 1 additional year on warranties of 3 years or less up to a maximum of $10,000.00 per claim $50,000.00 per cardholder.
Please keep in mind that you will want to read the Visa Signature Business purchase security full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
Below you will find answers to some of the most commonly asked questions about the benefit.
FAQs:
Q: How does Purchase Security/Extended Protection work?
A: You must purchase the item with your covered Visa card, and the theft or damage must occur within 90 days of the purchase. If your item is stolen, you must file a police report within 48 hours of becoming aware of the theft as outlined in the terms and conditions of the benefit. Maximum coverage is $10,000.00 per claim.
Extended Protection doubles the time period of the original manufacturer’s written U.S. warranty up to 1 additional year on warranties of 3 years or less. Maximum coverage level is $10,000 per claim. Extended Protection also offers you valuable features, including Warranty Registration and Extended Warranty Protection.
Q: What are the limitations?
A:You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or pre-owned; the item cannot be hard-wired or installed. For example, a microwave oven that is built-in is not covered, but coverage applies for a microwave oven that sits on the countertop.
Q: What does a “$10,000.00 per claim occurrence” mean?
A: Per occurrence is another way of saying per event or per incident – for example, if you go to the store and make a few purchases: a t.v., lamp, and radio. Later that evening you step out for dinner and upon your return notice your house has been broken into and your new purchases have been stolen. When you call the Benefit Administrator to file a claim, you would list all of the items you just purchased with your covered Visa card – the Benefit Administrator would then add all of those together to determine the total claim amount (not to exceed the $10,000.00 maximum). The Benefit Administrator will ask you to include all of the items because there may be some items that are not eligible and they will want to be able to cover as many eligible items as possible.
Q: Are purchases that I make outside of the United States covered? What about gifts I purchase?
A: Yes, those are eligible as long as you purchase them using your covered Visa card and meet the terms and conditions of the benefit.
Q: What are the timelines for filing a claim?
A: You must file a police report within 48 hours of becoming aware of the theft or damage as outlined in the terms and conditions of the benefit, and notify the Benefit Administrator within 60 days of the theft or damage, and submit your completed claim form and supporting documentation within 90 days of the theft or damage.
Q: Do I have to file a claim with my insurance company?
A: Yes, if you (or your employer, if applicable) has insurance that covers the item, you must file a claim with that insurance company, and then send the Benefit Administrator a copy of the claim settlement.
Q: What paperwork do I need to submit with my claim?
A: In addition to the claim form, the Benefit Administrator will review with you the following supporting documentation you may need depending on your claim:
- An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase can usually print a duplicate receipt for you
- Your Visa billing statement showing the purchase – your bank can usually make a copy for you
- A police report (in the case of theft), fire report, insurance claim, or loss report sufficient to determine eligibility for benefits
- The Benefit Administrator may ask you to provide additional information, such as a repair estimate (if applicable)
Q: How long does it take to decision a claim?
A: Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
- An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase can usually print a duplicate receipt for you
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Auto Rental Collision Damage Waiver – Business, Signature Business
Receive auto coverage for damage due to collision or theft. To activate the coverage, complete the entire rental transaction with your covered Visa card and decline the rental company's collision damage waiver (CDW) coverage if offered by the auto rental company. Available to all Business Debit, Visa Business Credit, Signature Business card products.
Add Peace of Mind to your Itinerary
When you use your covered Visa Card to reserve and pay for your entire auto rental, you can be covered and get reimbursed for damage to the rental vehicle that results from a collision or theft.
Decline the CDW coverage offered to you at the rental agency, and make sure your name is listed as the primary renter on the auto rental contract. Any additional drivers must also be listed on the auto rental agreement. You’ll also want to be sure that you rent a “covered vehicle” – for example, trucks and luxury cars are not covered.
Easy Claims Process
Collect your documents (auto rental agreement, rental dates, etc.), and go to www.eclaimsline.com. If you are inside the United States, call 1-800-348-8472. If you are outside the United States, call one of our toll-free numbers to file a claim or get your questions answered.
Please keep in mind that you will want to read the Visa Signature Business auto rental full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits, as benefit configuration may vary.
Below you will find answers to some of the most commonly asked questions.
Q: What do I need to do when reserving a rental car to be eligible for coverage?
A: You must secure and charge the rental in full on the covered card and you must decline the Collision or Loss Damage Waiver at the rental agency. The name embossed on the card must be listed as the primary renter on the Rental Agreement, and all authorized drivers must be listed on the Rental Agreement. You also must follow all of the terms and conditions of the Rental Agreement.
Q: How does the benefit work for domestic auto rentals?
A: For domestic rentals this benefit covers the rental vehicle for physical damage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 31 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. If the vehicle rental is for business purposes, the benefit acts as primary coverage and you may be reimbursed for up to the actual cash value of the vehicle. If the rental is for personal reasons, coverage is supplemental to your personal automobile insurance.
Q: How does the benefit work for international auto rentals?
A: For international rentals this benefit is primary, and covers the rental vehicle for physical amage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 31 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. Coverage is not available in Jamaica, Ireland, or Israel. It is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement. Please note: Regulations vary outside the United States, so we recommend that you check with your auto rental company before you travel to make sure this benefit will apply.
If you happen to be renting a vehicle in Australia, New Zealand, Costa Rica, or Italy, please note: often the purchase of a minimum level of collision damage coverage is mandated in these countries. In that case, your benefit is supplemental to that required coverage.
Q: What kinds of vehicles are covered? Not covered?
A: Covered vehicles include economy through luxury class automobiles, vans that do not seat more than 9 passengers including the driver; SUV’s only when driven on-road. All other vehicles are excluded including trucks, cargo vans and expensive vehicles. Please contact the Benefit Administrator to inquire about a specific vehicle.
Q: What do I have to know in the event I have to file a claim?
A: You are responsible for gathering the necessary documentation to complete your claim. Please note that you must sign and return your claim form (or if you prefer file online) within 90 days of the date of incident regardless of whether you have received any other required documentation. All documents must be submitted within 365 days of the incident. The required documents are listed on the claim form, and include:- Initial Rental Agreement and Final Rental Agreement
- Copy of your monthly billing statement showing the charge of the rental
- Itemized list of repairs from the rental agency
- Repair bill
- Incident Report
- And, if you used a business card for the rental, we also require a letter on company letterhead stating that the rental was for business reasons
- The Benefit Administrator may ask you to provide additional information (if applicable).
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Call anytime for Travel or Emergency Assistance, available for covered Visa cardholders from anywhere in the world.
When you are traveling or working anywhere in the world, your covered Visa Card gets you access to a multilingual call center—24 hours a day, 365 days a year—to help get the assistance you need. Covered Visa cardholders, immediate family members and business associates who are traveling with them can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received.
Add Peace of Mind to your Itinerary
The following services are offered:
- Pre-Trip Assistance provides information about health precautions, weather reports,currency exchange rates, visas, and immunizations.
- Medical Referral Assistance provides medical referral, monitoring, and follow-up.
- Emergency Transportation Assistance arranges for transportation under medical supervision.
- Emergency Message Service can relay emergency messages for travelers and is available 24 hours a day.
- Prescription Assistance and Valuable Document Delivery Arrangements can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere.
- Legal Referral Assistance can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances, and follow-up assistance.
- Emergency Ticket Replacement arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures.
- Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage.
- Emergency Translation Service provides telephone assistance in all majorlanguages and helps find local interpreters, if available.
Easy Access
Call 1-800-992-6029 (Outside the U.S. call one of our toll free numbers) get your questions answered.This benefit is provided on a best-effort basis, and may not be available due to problems of time, distance, or location.
Please keep in mind that you will want to read the Visa Signature Business travel and emergency assistance services full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.
- Pre-Trip Assistance provides information about health precautions, weather reports,currency exchange rates, visas, and immunizations.
Compare Visa Business Credit card benefits
Key:
- Standard benefit. Please check with your issuer to confirm availability and coverage.
- Benefit is not standard, but may be included. Please check with your issuer.
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