Visa University is a payments-focused learning and development resource designed for financial industry professionals committed to building deep expertise.
For over 15 years, we’ve provided payments professionals with the tools and training they need to get the results they seek. It’s also why we have received numerous awards and recognitions, which highlight excellence in employer-sponsored training and development programs and recognize the tens of thousands of individuals who have trusted us during their professional development journey.
Our courses are taught by some of Visa's most tenured and experienced professionals as well as leaders from around the payments industry.
Our flexible, interactive training is available across multiple formats, so you can choose when, where and how to gain the knowledge and skills necessary to continue growing in your role and at your organization.
Topics and courses
Visa University courses are available in a variety of formats and range in length from a few hours to a few days. Courses are organized into six industry-relevant topics:
Payments Management Lab (PML) is a global, 10-week program that includes a mix of self-paced instructional content, collaborative, team-based learning and the chance to apply newfound skills in a competitive simulation.
Learn from experts: Each week introduces essential content including card strategy, marketing, risk and profitability, delivered by Visa professionals and industry experts.
Apply your skills: Utilize the skills you've learned in a pressure-free environment and gain real-world insights as you build a card portfolio in a team-based simulation.
Expand your network: Connect with peers from around the globe as you participate in activities, discussions, polls and more.
Elevate your role with Visa’s first-ever global certification
Dispute Resolution Professional Certification enables participants to increase professional credibility, improve business outcomes, drive growth objectives and expand their career prospects. The program consists of two required exams with corresponding recommended courses.
Pass each exam and receive a digital badge which can be shared publicly to highlight your progress.
Pass both exams and be recognized as a Visa Certified Dispute Resolution Professional.
New to the payments industry? Introduction to Dispute Resolution will help you build foundational knowledge and prepare to begin the certification process.
Diagram uses icon and certification badge images to illustrate how an individual can become a Visa Certified Dispute Resolution Professional.
The graphic shows the certification process from start to finish. The process begins on the left with optional introductory training to help individuals prepare for the certification process. To its right is the Intermediate level, where an individual must pass the Intermediate exam to receive the Bronze badge. Training is available to help prepare for the Intermediate exam. To its right is the Advanced level, where an individual must pass the Advanced exam to receive the Silver badge. Training is available to help prepare for the Advanced exam. To its right is the Visa Certified Professional level. When an individual passes both required exams and earns the Bronze and Silver badges, they will become certified and will receive the Visa Certified Professional badge.
The certification process timeline is represented by a line at the bottom of the diagram that starts on the left side and finishes on the right side. Above the line, there are four sections that show the full certification process. In the first section on the left, a flag icon represents introductory training. To its right, a hexagonal bronze badge image represents the Intermediate level. To its right, a hexagonal silver badge image shows the Advanced level. In the last section on the right, a white circular badge image represents achieving Visa Professional Certification.
At Visa, we are working to help strengthen the pipeline of qualified workers. We want to help candidates adapt to a constantly changing environment.
— Al Kelly, Chairman and CEO
In support of our new certification program, Visa is proud to offer up to 500 scholarships in the United States to individuals who may not have the means through their employer but want to gain new skills and find new career opportunities as Visa Certified Dispute Resolution Professionals.
Additional information, including frequently asked questions and contact information for partner organizations responsible for administering scholarships, can be found on the Visa University website.
All Visa University courses are available in a private training format. Private courses are limited to your organization's employees and provide the ability to meet your unique learning requirements while applying concepts directly to your business needs and goals. Additionally, private training allows your organization to choose when training occurs.
For more information on private training opportunities, please contact us at [email protected].