Visa Rules

Minimum/Maximum

Surcharge

A surcharge was added to the list price of goods and services to complete a transaction with a Visa card. A surcharge is defined as any amount added to the advertised or normal price to a transaction by the merchant.

In Australia and New Zealand, some forms of surcharging are permitted. In the United States, merchants in some states may add a surcharge to certain credit card transactions. However, Visa has certain rules applicable to surcharging. Select from below, an option that best describes the issue you encountered. Please also elaborate on what specifically happened or did not happen in the “Additional Information” field at the bottom of this form. For example, were you informed of the surcharge at checkout, and were you given an option to cancel the transaction or switch the method of payment?

The merchant added a surcharge to the advertised price of goods/services for payment with my Visa card. (If you are in the U.S. and assessed a surcharge greater than 3% of your purchase, please include details in the “Additional Information” field at the bottom of this form.)

The surcharge amount was not referenced separately on the Transaction Receipt, after the subtotal (allowing for any discounts) and before the final transaction amount.

The merchant added a surcharge to my purchase for using my Visa Credit card without disclosing the surcharge at the store entry, point of sale or without providing the final surcharge amount on the receipt.

Card Not-Accepted

Supplemental ID Required

Incorrect Merchant Category Code

Declined Transaction

Incorrect Visa Signage

Recurring Transaction

Other

Report a Purchase Issue

Use this online form to report a problem you had when trying to use your Visa card.

Provide the following information if you have experienced one of the problems listed below at a store, restaurant, hotel or other merchant location displaying the Visa logo. Please note that if the business does not display a Visa logo, it might not accept any Visa cards.

All fields are required unless labeled as optional. The information you enter will not be used for any purposes other than problem investigation.

Your Information

Merchant Information

Incident details

A merchant imposed a minimum or maximum transaction amount as a condition for honoring a Visa card.

In Europe, in countries within the European Economic Area, a merchant may establish a minimum or maximum transaction amount.

In the US or a US Territory, a merchant may impose a minimum up to USD 10 on a transaction conducted with a credit card issued in the US Region or a US Territory.

A surcharge was added to the list price of goods and services to complete a transaction with a Visa card. A surcharge is defined as any amount added to the advertised or normal price to a transaction by the merchant.

The merchant displayed an improper Visa acceptance mark, did not display Visa signage or displayed Visa signage but refused to accept my Visa card. Provide details of the incident in the “Additional Information” field at the bottom of this form.

I was required by the Merchant to provide additional proof of identification to complete the Transaction.

The merchant told me that my Visa card was declined. Please provide a detailed explanation in the box below. Include all reasons for the transaction decline provided by the merchant and/or system, if available.

The Merchant location or website used old Visa signage or no Visa signage was used at all.

The Merchant continues to charge a recurring Transaction despite previous dispute attempt(s) and/or requests made to the Merchant to stop charging.

When selecting this option, it is very important that you provide details of the incident in the comment box below. Otherwise, Visa will not have any information to investigate.

To report any other issues encountered during a card transaction such as a dispute with a merchant, please contact the financial institution that issued your card by calling the number provided on the back of your card.