Purchase Security and Extended Protection

Purchase Security and Extended Protection

Effective 4/1/11.

Please note: This benefit is available on all Visa Business and Visa Signature Business credit and debit cards.

Protect your purchases with Visa

The Visa Purchase Security and Extended Protection program automatically protects many of the new retail purchases that you make with your eligible Visa Business or Visa Signature Business card.

(Select other cardholders may also be eligible for this benefit. Check with your issuer to see if you qualify.)

Benefit at a glance

  • Purchases made with eligible Visa Business and Visa Signature Business cards are protected.
  • Available at no additional cost.
  • File claims online.

The Visa Business Purchase Security and Extended Protection benefits automatically protect many of the new retail purchases that you make with your eligible Visa Business card. The benefits—available at no additional charge—protect your eligible purchases in two ways.

What are these benefits?

Purchase Security
Within the first ninety (90) days of purchase, Purchase Security will, at the Benefit Administrator's discretion, replace, repair, or reimburse you for eligible items of personal property purchased entirely with your eligible Visa Business card up to a maximum of ten thousand dollars ($10,000.00) per claim and fifty thousand dollars ($50,000.00) per cardholder in the event of theft or damage.

Extended Protection
Extended Protection doubles the time period of the original manufacturer’s written U.S. warranty up to one (1) additional year on warranties of three (3) years or less up to a maximum of ten thousand dollars ($10,000.00) per claim.

Who is eligible for these benefits?

To be eligible for these benefits, you must be a valid cardholder of an eligible U.S.-issued Visa Business card.

What items are covered by Purchase Security?

Purchase Security protects eligible items of personal property you purchase entirely with your eligible U.S.-issued Visa Business card.

What items are not covered by Purchase Security?

  • Animals and living plants.
  • Antiques and collectible items.
  • Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle.
  • Computer software.
  • Items purchased for resale.
  • Items that mysteriously disappear. “Mysterious disappearance” means the vanishing of an item in an unexplained manner where there is an absence of evidence of a wrongful act by a person or persons.
  • Items under the care and control of a common carrier (including U.S. Postal Service, airplanes, or delivery service).
  • Items including, but not limited to, jewelry and watches from baggage unless hand-carried and under your personal supervision, or under the supervision of your traveling companion who is previously known to you.
  • Theft or damage resulting from abuse, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects.
  • Theft or damage resulting from misdelivery or voluntary parting with property.
  • Medical equipment.
  • Perishables, consumables including, but not limited to, perfumes, cosmetics, and limited-life items such as rechargeable batteries.
  • Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
  • Rented or leased items, or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence.
  • Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments.
  • Used or pre-owned items.

What items are covered by Extended Protection?

Extended Protection doubles the period of repair service up to a maximum of one (1) year on many items of personal property which have a valid original manufacturer’s written U.S. warranty of three (3) years or less and which you have purchased with your eligible U.S.-issued Visa Business card.

What items are not covered by Extended Protection?

  • Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle.
  • Any costs other than those specifically covered under the terms of the original manufacturer’s written U.S. repair warranty, as supplied by the original manufacturer, or other eligible warranty.
  • Items purchased for resale.
  • Computer software.
  • Medical equipment.
  • Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
  • Rented or leased items, or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence.
  • Used or pre-owned items.

Are gifts covered?

Yes, as long as you purchased the gift with your eligible U.S.- issued Visa Business card and it meets the terms and conditions of the applicable benefit.

Are purchases made outside the United States covered?

Purchase Security
Yes, as long as you purchased the item entirely with your eligible U.S.- issued Visa Business card and the eligible item meets the terms and conditions of the benefit.

Extended Protection
Yes, as long as you purchased the item entirely with your eligible U.S.- issued Visa Business card and the eligible item has a valid original manufacturer’s written U.S. repair warranty or assembler warranty of three (3) years or less.

Do I need to register my purchases?

No. Your eligible purchases are automatically covered.

Do I need to keep copies of receipts or any other records?

Purchase Security
Yes. If you want to file a claim, you will need copies of your eligible Visa Business card receipt and your itemized store receipt.

Extended Protection
Yes. If you want to file a claim, you will need copies of your eligible Visa Business card receipt, your itemized store receipt, and the original manufacturer’s written U.S. warranty and any other applicable warranty.

How do I file a claim?

Purchase Security and Extended Protection
Call the Benefit Administrator at 1-800-882-8057 for Purchase Security or Extended Protection within sixty (60) days of theft or damage. Please note: If you do not give such notice within sixty (60) days after the theft or damage your claim may be denied. The Benefit Administrator will ask you for some preliminary claim information and send you the appropriate claim form. This claim form must be completed, signed, and returned with all the requested documentation within ninety (90) days from the date of theft or damage.

Gift recipients of eligible items may also handle the claim process if you wish. However, the gift recipient must provide all of the documents necessary to fully substantiate the claim.

For faster filing or to learn more about the Visa Purchase Security and Visa Extended Protection, go to www.visa.com/eclaims.

What documents do I need to submit with my claim?

Purchase Security
  • Your completed and signed claim form.
  • Your Visa Business card receipt.
  • The itemized store receipt.
  • A police report [made within forty-eight (48) hours of the occurrence in the case of theft] , fire report, insurance claim, loss report, or other report sufficient to determine eligibility for benefit.
  • A copy of your insurance declaration page, when applicable.
  • Documentation (if available) of any other settlement of the theft or damage.
  • Any other documentation deemed necessary to substantiate your claim.
All claims must be fully substantiated as to the time, place, cause, and amount of theft or damage. In most cases you will be asked to send in, at your expense , the damaged item to substantiate a claim. Retain the item in the event it is requested by the Benefit Administrator.

Extended Protection
  • Your completed and signed claim form.
  • Your Visa Business card receipt.
  • The itemized store receipt.
  • A copy of the original manufacturer’s U.S. warranty and any other applicable warranty.
  • A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
  • The original repair order.
All claims must be fully substantiated.

How will I be reimbursed?

Purchase Security
Provided that the terms and conditions have been met, and depending on the nature and circumstances of the incident, the Benefit Administrator, at its discretion , may choose to discharge your claim in either of two ways:
  1. The damaged item (whether wholly or in part) may be repaired, rebuilt, or replaced. A lost or stolen item may be replaced. If the item is to be repaired, rebuilt, or replaced, you usually will be notified of the decision within fifteen (15) days following receipt of the required proof-of-theft/damage documentation.
  2. You may be reimbursed for the eligible item, but not more than the original purchase price of the covered item as recorded on your Visa Business card receipt, less shipping and handling charges, up to a maximum of ten thousand dollars ($10,000.00) per claim and fifty thousand dollars ($50,000.00) per cardholder.* Under normal circumstances, reimbursement will take place within five (5) business days of receipt and approval of all required documents.
In either case, the Benefit Administrator's payment, replacement, or repair made in good faith will fulfill the obligation under the benefit.

Extended Protection
Once your claim has been verified, and the terms and conditions of the benefit have been met, the item will be repaired or replaced, at the Benefit Administrator's discretion , but for no more than the original purchase price of the covered items as recorded on your eligible Visa Business card receipt, less shipping and handling charges, up to a maximum of ten thousand dollars ($10,000.00) per claim and fifty thousand dollars ($50,000.00) per cardholder. Under normal circumstances, reimbursement will take place within five (5) business days of receipt and approval of all required documents.

Extended Protection will pay the facility directly for the repairs, if possible, or you may go to an authorized repair facility and file a claim for reimbursement. Only valid and reasonable repairs made at the manufacturer's authorized repair facility are covered.

The Benefit Administrator's payment, replacement, or repair made in good faith will fulfill the obligation under the benefit.

Do I have to file with my insurance company?

Purchase Security
Yes. If you have insurance (e.g. business owner’s, homeowner’s, renter’s, or automobile), or if you are covered by your employer’s insurance, you are required to file a claim with your own insurance company and to submit a copy of any claim settlement from your insurance company along with your claim form. In some cases, where the claim amount is within your personal insurance deductible, a copy of your personal insurance policy declaration page may be sufficient.*

Extended Protection
No; however, if you have purchased or received a service contract or extended warranty, Extended Protection is supplemental to, and excess of, that coverage.

* Note: Purchase Security provides coverage on an “excess” coverage basis. That means it does not duplicate, but pays in excess of, valid and collectible insurance or indemnity (including, but not limited to, homeowner’s, renter’s, automobile, or employer’s insurance policies). After all insurance or indemnity has been exhausted, Purchase Security will cover the theft or damage up to the amount charged to your eligible Visa Business account and subject to the terms, exclusions, and limits of liability of the benefit. Purchase Security will also pay for the outstanding deductible portion of your insurance or indemnity for eligible claims. The maximum limit of liability is ten thousand dollars ($10,000.00) per claim occurrence and fifty thousand dollars ($50,000.00) per cardholder. You will receive no more than the purchase price as recorded on the Visa Business card receipt. Where a protected item is part of a pair or a set, you will receive no more than the value (as described herein) of the particular part or parts, stolen or damaged, regardless of any special value that the item may have as part of such a pair or set, nor more than the proportionate part of an aggregate purchase price of such pair or set. Purchase Security is not “contributing” insurance, and this “non-contribution” provision shall take precedence over “non-contribution” provisions found in other insurance or indemnity descriptions, policies, or contracts.

Additional Provisions for Visa Business Purchase Security and Extended Protection

These benefits apply only to you, the eligible Visa Business cardholder, and to whomever receives the eligible gifts you purchase with your eligible Visa Business card.

You shall use due diligence and do all things reasonable to avoid or diminish any theft or damage to property protected by these benefits. This provision will not be unreasonably applied to avoid claims.

If you make any claim knowing it to be false or fraudulent in any respect including, but not limited to, the cost of repair services, no benefit shall exist for such claim and your benefits may be canceled. Each claimant agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.

Once you report an occurrence, a claim file will be opened and shall remain open for six (6) months from the date of the damage or theft. No payment will be made on a claim that is not completely substantiated in the manner required by the Benefit Administrator within six (6) months of the date of theft or damage.

After the Benefit Administrator has paid your claim of theft or damage, all your rights and remedies against any party in respect of this theft or damage will be transferred to the Benefit Administrator to the extent of the payment made to you. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.

No legal action for a claim may be brought against us until sixty (60) days after we receive Proof of Loss. No legal action against us may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against us unless all the terms of the Guide to Benefits and policy have been complied with fully.

These benefits are provided to eligible Visa Business cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, or statement messages. The benefits described in this Guide to Benefits will not apply to Visa Business cardholders whose accounts have been suspended or canceled.

Termination dates may vary by financial institutions. Visa and/or your financial institution can cancel or non-renew the benefits for Visa Business cardholders, and if we do, we will notify you at least thirty (30) days in advance. This information is a description of the benefit provided to you as a Visa Business cardholder. It is insured by Indemnity Insurance Company of North America.

FORM #VPSEPBUSINESSv1 – 2010 (04/11)

 

Related Information

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Cards that include this benefit:

Visa Small Business