Visa Mobile FAQ

iPhone refers to Apple Inc.’s mobile phone that uses iOS as its mobile phone operating system. The Visa Mobile application is available for Apple Inc.’s iPhone.

The Visa Mobile application provides a suite of services enabled for your iPhone. There are two services—the Offers service, and the Locator service—that can make your life easier and provide you with valuable offers from merchants.

The services offered with the Visa Mobile application include the following:
Offers: Receive merchant discounts and special offers directly on your iPhone. The offers are stored on your iPhone and can be redeemed at physical merchant retail locations, online, or by telephone through merchant call centers. You can select your preferences for the types of offers that are sent to your iPhone.
Locator: Access maps and directions to nearby locations of select merchants providing offers and ATMs that accept Visa. The locations are depicted on a map displayed on your iPhone’s screen.

Anyone with an iPhone that is active on a mobile service provider’s network and has an appropriate iPhone data plan can participate in the Visa Mobile application for iPhone. You can select one of the following options for participation:

• Locator service only: Enroll in the Visa Mobile application for iPhone without providing your 16-digit Visa card number.
• Offers and Locator services: Enroll in the Visa Mobile application for iPhone and provide your 16-digit Visa card number to access the Offers service as well as the Locator service.

Yes, you must have an iPhone running iOS that is active on a participating mobile service provider’s network and have an appropriate iPhone data plan.

You have the following options for downloading the Visa Mobile application to your iPhone:

• Download the Visa Mobile application from the App Store directly to your iPhone
• Download the Visa Mobile application from the App Store directly to your computer through iTunes and then synchronize with your iPhone

NOTE: There is an App Store icon on the www.visa.com/mobile website that directs you to the Visa Mobile application so that you can download it through iTunes.

Visa does not charge you for participating in the Visa Mobile application; however, standard text messaging rates from your mobile service provider may apply for any text messages that you receive. You should review your mobile service plan and if you have any questions about whether you are charged for standard text messages or data services, please consult your mobile service provider’s customer service.

To take advantage of the services offered through the Visa Mobile application, you must meet the following prerequisites:

• Have an iPhone
• Be enrolled in your mobile service provider’s appropriate iPhone data plan
• Download the Visa Mobile application to your iPhone

To enroll in the Visa Mobile application you must provide the following:

• For the Locator service:
  • Accept the terms and conditions
  • Enter and confirm your mobile phone number
  • Upon confirmation of your mobile phone number, enter the activation code that is sent to your iPhone
• For the Offers service, you must provide the same information that the Locator service requires as well as the following:
  • 16-digit Visa card number
  • Visa card expiration date and security code
  • First and last name
  • Billing address
  • Email address

After successful enrollment into the Visa Mobile application, you must opt-in to the Offers service by selecting your offers preferences. Offers are not sent until you select the offers categories from which you want to receive offers.

You can enroll up to five eligible Visa cards in the Visa Mobile application for iPhone.

Yes, you can enroll the same Visa card on up to five iPhone mobile phones (for example, if family members share an account number but have individual phones).

Your email address is collected during enrollment as part of your user profile.

Visa needs your full Visa card number for enrollment to verify that your Visa card is eligible to participate in the Offers service that is included in the Visa Mobile application.

Yes. Your personal information is delivered to a secure Visa server through an encrypted HTTPS IP connection. No personal information is stored on your iPhone.

To enroll in the Visa Mobile application, follow these steps:

1. Download the Visa Mobile application to your iPhone using one of the following options:
   • Download the Visa Mobile application from the App Store directly to your iPhone.
   • Download the Visa Mobile application from the App Store directly to your computer through iTunes and then synchronize with your iPhone.
     NOTE: There is an App Store icon on the www.visa.com/mobile website that directs you to the Visa Mobile application so that you can download it through iTunes.

   When the download to your iPhone has successfully completed, the Visa Mobile application is represented by an icon on your iPhone’s home screen.

   NOTE: Please note that you cannot enroll in the Visa Mobile application from your computer. You must download the application to your iPhone and complete the enrollment process from within the application.

2. Open the Visa Mobile application to begin the enrollment process. The Welcome screen appears.
3. Select Next to continue to theTerms & Conditions and Privacy Policy screen.
4. Scroll through the Terms & Conditions and Privacy Policy screen to read the text. Select I Accept to continue to the confirmation screen.
5. Select Continue to continue to the Enter Mobile Phone Number screen.
6. Enter your mobile phone number and select Next to continue to the Confirm Mobile Phone Number screen.
7. Select Confirm. Upon confirmation of the mobile phone number, a pop-up window containing an activation code appears on your iPhone’s screen and the Enter Activation Code screen appears.
8. Enter the activation code in the Enter Activation Code screen and select Continue. If the activation code matches the one that was sent to you and enrollment has been successfully completed, the Successful Enrollment screen appears.

   NOTE: If the activation code that you enter is incorrect, please follow the prompts on your iPhone screen.

If you lose your iPhone and want to cancel your enrollment in the Visa Mobile application, you should contact Visa Support at 1-888-615-8260 between 8am – 8pm EST, Monday through Friday except holidays to opt-out of the program. When you have a new iPhone you can re-enroll in the Visa Mobile application.

Contact Visa Support at 1-888-615-8260 between 8am – 8pm EST, Monday through Friday except holidays for assistance with opting out.

No, your account information is not stored on your iPhone. It is stored on a secure Visa server.

If you lose your Visa card, please contact your issuer to replace it. When you receive a new Visa card, you must add it to the Visa Mobile application and delete your lost Visa card.

To enroll a Visa card, follow these steps:

1. Open the Visa Mobile application. The screen for the last service that you had open appears.
2. Select Settings to open the Settings screen and locate the Add Card icon. Select the Add Card icon to open the Add Card screen.
3. Select Enter Visa Card Number to open the Enter Card Number screen.
4. Enter the additional Visa card’s 16-digit card number and select Done. The Eligible Services screen appears with a list of the services that the Visa card is eligible for.
5. Select OK to return to the Add Card screen.
6. Enter the Visa card’s expiration date and security code.
7. Select Enter Billing Address to open the Enter Address screen.
8. Enter the billing address information and select Done. The Add Card screen appears.
9. Select Save. The Successfully Added screen appears.
10. Select OK to return to the Settings screen.

To remove a Visa card, follow these steps:

1. Open the Visa Mobile application. The screen for the last service that you had open appears.
2. Select Settings to open the Settings screen and locate the Visa card that you want to remove. The Visa cards are listed alphabetically by issuer.
3. Select the card that you want to remove. Select Delete Card to open the Delete Card Confirmation screen.
4. Select Delete this card. The card is deleted and the Settings screen appears.

Each time you start the Visa Mobile application, the system checks to see if there is a more recent version. If there is, the application notifies you to upgrade to the newest version. After you download and install the updated version, you do not have to re-enroll or re-set your preferences.

Yes, your existing offers are available in the new version of the Visa Mobile application.

To opt-out of participating in the Visa Mobile application in its entirety at any time, you may take one of the following actions. Please note that opting-out of the Visa Mobile application does not remove the application from your iPhone.

• Reply using “STOP”, “END”, “CANCEL”, or “UNSUBSCRIBE” to any SMS message you received as part of the Visa Mobile application.
• Open the Visa Mobile application and follow these steps:

  1. Select Settings to open the Settings screen.

  2. Select Service Options to continue to the Service Options screen.

  3. Select Cancel Visa Mobile application. The Cancel Service screen appears.

  4. Select Confirm Cancel Service. The Service Canceled screen appears.

You may opt-out of the Visa Mobile application at any time, which does not remove the application from your iPhone. To remove the Visa Mobile application from your iPhone after you have opted-out, please follow these steps:

1. Locate the Visa Mobile application icon on your iPhone’s home screen.
2. Press and hold the icon until a small red “x” appears in the top left corner of the icon.
3. Select the “x” to delete the Visa Mobile application and acknowledge the confirmation to delete. The Visa Mobile application icon is removed from the home screen.

If you did not remove the Visa Mobile application from your iPhone but simply opted-out of one or more services, you can opt-in again from the application. If you deleted the Visa Mobile application from your iPhone, you must download it again and then follow these steps:

1. Open the Visa Mobile application to begin the opt-in process. The Existing Account screen appears.
2. To use the Visa card account that was previously enrolled, select Use existing account and proceed to re-enroll the Visa card.
3. To use a different Visa card than the one that was previously enrolled, select Create new account, confirm that you want to create a new account, and proceed to enroll the Visa card.

For information about the App Store and iTunes, please contact Apple Inc. For information about the Visa Mobile application, please contact Visa Support at 1-888-615-8260 between 8am – 8pm EST, Monday through Friday except holidays, or contact your issuer at the telephone number on the back of your Visa card. For network issues, please contact your mobile service provider.

The Offers service sends merchant discounts and special offers to you via the Visa Mobile application to your iPhone. Offers are stored and displayed in the offers area of the Visa Mobile application on the iPhone, which eliminates the need for you to present a paper coupon at the point of sale.

The benefits of the Offers service include the following:

• Provides you with the convenience of receiving and storing offers on your iPhone
• Eliminates the need for you to clip and save a paper coupon by providing the convenience of receiving and storing an offer on your iPhone.
• Makes it easy to redeem offers by including a link to a map that displays the closest merchant locations to your iPhone, the merchant’s URL for an online offer, or the merchant’s phone number, as applicable.

The Offers service includes a variety of offer types including:

• In-store discounts: Visit the merchant’s physical retail location and show the cashier the offer on your iPhone to receive a discounted price at the time of purchase.
• Online and telephone order discounts: Enter or select the offer’s merchant URL and, in some cases, a unique code, to receive a discount on the purchase price online, or call the telephone number in the offer and give the agent the unique code to receive a discount.

Visa does not charge you for the Offers service.

No, your Visa card number is not referenced in any of the offers.

The Offers service is part of the Visa Mobile application. You must enroll in the Visa Mobile application and opt-in to the Offers service to receive offers. Anyone with an iPhone that is active on a mobile service provider’s network and who has an appropriate iPhone data plan can enroll in the Visa Mobile application. To opt-in to the Offers service, you must enroll an eligible Visa card within the Visa Mobile application.

Offers are sent to the Visa Mobile application offers area on your iPhone. You can select the offer categories for which you would like to receive offers. Current offers within the categories you select are immediately delivered to the Visa Mobile application offers area on your iPhone. When a new offer within a selected category becomes available, the offer is sent to the Visa Mobile application offers area.

You can select the categories of merchants from which you would like to receive offers (Retail, Entertainment, etc.). You cannot select specific merchants.

Step-by-step instructions for selecting offer categories are as follows:

1. Open the Visa Mobile application. The screen for the last service that you had open appears.
2. Select Settings to open the Settings screen.
3. Select Offers Settings. The Offers Settings screen appears.
4. Select Offers. The Offer Categories screen appears.
5. Select the categories from which you want to receive offers.
6. Select Back to save your offers settings and return to the Offer Settings screen

The first time that you access the offers area, you are prompted to opt-in to the Offers service by selecting the offer categories you want to receive offers from. Offers are not sent until this has been done. Merchant offers are sent to you from the offers categories that you have selected. For example, you may choose to receive offers from merchants in the Retail and Travel categories. The offer categories are subject to having offers in those categories.

Yes. You receive any available new offers each time you open the Visa Mobile application. The merchant logos that are displayed in the offers area (in grid view) each display a number indicating the total number of unread offers for that merchant, which notifies you when new offers are available.

Yes, you can delete offers from the Visa Mobile application offers area.

Yes, you can turn off the Offers service by turning off your offer categories. When you turn off all your offer categories, you no longer receive offers on your iPhone, however you remain opted-in to the Offers service and can turn on your offer categories at any time.

Step-by-step instructions for turning off the Offers service are as follows:

1. Open the Visa Mobile application. The screen for the last service you had open appears.
2. Select Settings to open the Settings screen.
3. Select Offers Settings to continue to the Offer Settings screen.
4. Select the Offers option. The Offer Categories screen appears.
5. Select the All option to turn all offer categories “on” or “off”.
When you turn all offer categories “off”, you do not receive offers on your iPhone; however, you remain opted-in to the Offers service.
6. Select Back to save your offer category settings and return to the Offer Settings screen.

You can opt-out of the Offers service at any time. After you opt-out, you no longer receive offers and all existing offers are deleted from the offers area. To opt-out of receiving offers at any time, you may take one of the following actions:

• Reply using “offers STOP” to any text message you received as part of the Visa Mobile application
• Open the Visa Mobile application and follow these steps:

   1. Select Settings to open theSettings screen.
   2. Select Service options to continue to the Service Options screen.
   3. Select the Opt-Out of Offers service option. The Offer Settings screen appears.
   4. Select the Delete All Offers option. The Delete All Offers confirmation screen       appears.
   5. Select the Delete all option to opt-out of the Offers service and return to the Offer       Settings screen.

The way you redeem an offer depends on the type of offer.

• In-store redemption:
  Visit the merchant’s physical retail location and show the cashier the offer displayed on your iPhone. The merchant discounts the price in accordance with the offer and you pay for your purchase using your enrolled Visa card.
• Online and telephone order redemption:
  To redeem an online or telephone offer, use the link to the merchant’s website or the telephone number provided in the offer. In most cases, the offer includes a unique code that you enter at checkout or give to the telephone order agent to receive the discount. In some cases, the discount is automatically applied during the online checkout process when you use your enrolled Visa card to complete the purchase. The discount is applied directly to the purchase price.

Yes, as stated in the terms and conditions, to receive the discount you must pay using the Visa card that you enrolled in the Visa Mobile application.

Not all offers include specific terms and conditions. If an offer includes terms and conditions, you can display them on your iPhone screen.

No, these offers are for your use only and may not be shared or distributed. Also, some offers are valid for one use only. Please refer to the offer details and/or the offer’s terms and conditions.

Yes, but only in cases where showing your iPhone is a requirement for redemption (such as presenting the offer on your iPhone to the cashier at the point of sale).

Offers are stored in the offers area in the Visa Mobile application. You can view, delete, and redeem offers.

Yes, all offers have an expiration date. Each offer’s end date is displayed.

You can filter offers by offer category and can sort offers by the following:

• Newest offers first
• Oldest offers first
• Unread offers
• Alphabetically by merchant name

Yes, you can turn on new offer categories and turn off ones you previously selected.

Yes, you can limit the offers received by selecting only offer categories of interest
to you.

The Locator service makes it easy for you to get cash and other services from ATMs where Visa cards are accepted and to find nearby select participating merchant locations to redeem offers. The Locator service shows ATM and select merchant locations on the Maps on iPhone application. You have the option of displaying only ATM locations or only select merchant locations or both at the same time. You can generate a map that contains directions from the iPhone’s current location to a selected ATM or select merchant location.

The Locator service offers the following benefits:

• Provides you with the convenience and speed of on-demand lookup for the street address and directions from the location of your iPhone to a selected ATM or select merchant location
• Facilitates your access to ATMs where Visa cards are accepted
• Enables you to locate nearby select merchant locations where offers can be redeemed

You can access the Locator service from the Visa Mobile application. The Maps on iPhone application automatically displays the locations of all ATMs where Visa cards are accepted and select merchants that have sent offers within a radius of the iPhone’s location. ATMs and select merchant locations may each be indicated by a unique color symbol.

To get address information about a specific ATM or merchant, click on the symbol on the map that represents the ATM or merchant to display the address.

To get directions, select Get Directions for turn-by-turn directions from the iPhone’s location to the selected location.

NOTE: Selecting Get Directions takes you out of the Visa Mobile application. To return to the Visa Mobile application, select the Visa Mobile application icon on your iPhone’s home screen.

The BlackBerry smartphone operating system (OS) is Research in Motion’s (RIM) smartphone operating system. The Visa Mobile application is available for select BlackBerry smartphone models. To confirm that your BlackBerry smartphone supports the Visa Mobile application, go BlackBerry App World on your BlackBerry smartphone and search for the Visa Mobile application. If it is not listed on BlackBerry App World, then the Visa Mobile application is not certified for that particular BlackBerry smartphone model and OS.

The Visa Mobile application provides services enabled on your BlackBerry smartphone. There are two services—the Offers service and the Locator service—that make your life easier and provide you with valuable offers from merchants.

The services offered with the Visa Mobile application include the following:

• Offers: Receive merchant discounts and special offers directly on your BlackBerry smartphone. The offers are stored on your BlackBerry smartphone and can be redeemed at physical merchant retail locations, online, or by telephone through merchant call centers. You can select your preferences for the types of offers that are sent to your BlackBerry smartphone.
• Locator: Access maps and directions to nearby locations of select merchants providing offers and ATMs that accept Visa. The locations are depicted on a map displayed on your BlackBerry’s screen.

Anyone with a BlackBerry running the BlackBerry operating system that is active on a mobile service provider’s network and has an appropriate BlackBerry data plan can participate in the Visa Mobile application for BlackBerry. You can select one of the following options for participation:

• Locator service only: Enroll in the Visa Mobile application for BlackBerry without providing your 16-digit Visa card number.
• Offers and Locator services: Enroll in the Visa Mobile application for BlackBerry and provide your 16-digit Visa card number to access the Offers service, as well as the Locator service.

Yes, you must have a BlackBerry smartphone running the BlackBerry OS that is active on a participating mobile service provider’s network and have an appropriate BlackBerry data plan.

You can download the Visa Mobile application from the BlackBerry App World directly to your BlackBerry smartphone. If the BlackBerry App World application is not available on your BlackBerry smartphone, you can download it from the BlackBerry website at www.BlackBerry.com. After downloading, you can enroll in the Visa Mobile application.

No. Visa does not charge you for participating in the Visa Mobile application. However, data service rates from your mobile service provider may apply. You should review your mobile service plan and if you have any questions about whether you are charged for data services, please consult your mobile service provider’s customer service.

Before you can enroll in the Visa Mobile application and take advantage of the services offered, you must meet the following prerequisites:

• Have a BlackBerry smartphone that can run the Visa Mobile application
• Be enrolled in your mobile service provider’s appropriate BlackBerry smartphone data plan
• Download the Visa Mobile application to your BlackBerry smartphone

To enroll in the Visa Mobile application you must do the following:

• For the Locator service:
  • Accept the terms and conditions
• For the Offers service, you must accept the same terms and conditions that the Locator service requires and also provide the following:
  • 16-digit Visa card number
  • Visa card expiration date and 3-digit security code
  • First and last name
  • Billing address
  • Email address

NOTE: After successful enrollment into the Visa Mobile application, you select your offer preferences. Offers will not be sent to you until you select the offers categories from which you want to receive offers.

You can enroll up to five eligible Visa cards in the Visa Mobile application for BlackBerry.

Yes, you can enroll the same Visa card on up to five BlackBerry smartphones (for example, if family members share an account number but have individual phones).

Your email address is collected during enrollment as part of your user profile.

Visa needs your full Visa card number for enrollment to verify that your Visa card is eligible to participate in the Offers service that is included in the Visa Mobile application.

Yes. Your personal information is delivered to a secure Visa server through an encrypted HTTPS IP connection. No personal information is stored by the Visa Mobile application on your BlackBerry smartphone.

To enroll in the Visa Mobile application, follow these steps:

1. Download the Visa Mobile application from the BlackBerry App World directly to your BlackBerry smartphone. If the BlackBerry App World application is not available on your BlackBerry smartphone, you can download it from the BlackBerry website at: www.BlackBerry.com.
   
   When the download to your BlackBerry smartphone has successfully completed, the Visa Mobile application is represented by an icon on your BlackBerry’s home screen.
   
   NOTE: Please note that you cannot enroll in the Visa Mobile application from your computer. You must download the application to your BlackBerry smartphone and complete the enrollment process from within the application.
2. Open the Visa Mobile application to begin the enrollment process. The Visa launch screen appears as the Visa Mobile application opens.
3. TheTerms and Conditions / Privacy Policy screen appears.
4. After you have read the Visa Mobile Application-BlackBerry Terms and Conditions/Privacy Policy, select Accept. The Accept Terms and Conditions Confirmation screen appears.
5. Select Continue to confirm that you accept the Terms and Conditions and to continue to the Welcome screen.
6. Select Enter Visa Card Number to check the eligibility or your Visa card to participate in the Offers service. The Enter Your Visa Card Number screen opens.
7. Enter your Visa card number and select Continue. For eligible Visa cards, the Add Personal Details screen opens.
8. 8. Enter your first and last name and your email address and select Continue to continue to the Add Card Details screen. This screen displays the last four digits of the Visa card number that you entered for eligibility purposes.
9. Enter your Visa card’s expiration date, 3-digit security code and billing address and select Save. The Offers Settings screen appears.
10. Select your offers categories and notification settings and select Save to complete your enrollment. You are now ready to use the Visa Mobile application.

After you have successfully enrolled in the Visa Mobile application, you must select the offers categories from which you want to receive offers. (If you do not select any categories, you will not receive any offers.) After you have selected your offers categories, you will receive offers as they become available, based on the categories you have selected. The offers categories are subject to having offers in those categories.

If at any time you decide that you no longer want to receive offers, you can either turn off all offers categories or opt out of the Offers service. (See instructions in the Offers FAQs section.)

If you lose your BlackBerry smartphone and want to cancel your enrollment in the Visa Mobile application, contact Visa Support at 1-888-615-8260 (between 8am – 8pm EST, Monday through Friday except holidays) to opt out of the programs. When you have a new BlackBerry smartphone, you can re-enroll in the Visa Mobile application.

Contact Visa Support at 1-888-615-8260 (between 8am – 8pm EST, Monday through Friday except holidays) for assistance with opting out.

No, your Visa account information is not stored on your BlackBerry smartphone. It is stored on a secured Visa server.

If you lose your Visa card, please contact your issuer to replace it. When you receive a new Visa card, you can add it to the Visa Mobile application. You should remove your lost Visa card account from enrollment immediately after losing your Visa card.

To enroll another Visa card, follow these steps:

1. Open the Visa Mobile application.
2. Select Settings to open the Settings screen.
3. Select Add a Card to open the Add a Card screen.
4. Enter your Visa card number and select Continue. For eligible Visa cards, the Add Card Details screen opens. This screen displays the last four digits of the Visa card number that you just entered.
5. Enter your Visa card’s expiration date, 3-digit security code and billing address, and select Save. The Offers Settings screen appears.
6. If you have not already done so, select your offers categories and notification settings and select Save.

To remove a Visa card, follow these steps:

1. Open the Visa Mobile application.
2. Select Settings to open the Settings screen.
3. Select Delete a Card to open the Delete a Card screen.
4. Highlight the card you want to delete and press the Menu key on your BlackBerry smartphone.
5. Select Delete Card from the menu. The Confirm Delete Card screen appears.
6. Select Delete This Card to delete the selected card. The Settings screen appears.

Each time you start the Visa Mobile application, the system checks to see if there is a more recent version. If there is, the application notifies you to upgrade to the newest version. After you download and install the updated version, you do not have to re-enroll or re-set your settings or preferences.

Yes, your existing offers are available in the new version of the Visa Mobile application.

To opt out of the Visa Mobile application at any time, take the following steps. Please note that opting out of the Visa Mobile application does not remove the application from your BlackBerry smartphone.

1. Select Settings to open the Settings screen.
2. Select Service Options to continue to the Service Options screen.
3. Select the Visa Mobile application Opt Out option. The Confirm Opt Out screen appears.
4. Select Confirm Opt Out of Service. The Service Options screen appears.

You may opt out of Visa Mobile at any time, which does not delete the application from your BlackBerry smartphone. To delete the Visa Mobile application from your BlackBerry smartphone after you have opted out, please follow these steps:

1. Locate the Visa Mobile application icon on your BlackBerrysmartphone.
2. Highlight the application icon and press the Menu key on your BlackBerry smartphone.
3. Select Delete from the menu and follow the instructions on your BlackBerry screen to delete the Visa Mobile application.

For information about BlackBerry App World, please contact BlackBerry. For information about the Visa Mobile application, please contact Visa Support at 1-888-615-8260 between 8am – 8pm EST, Monday through Friday except holidays. For network issues, please contact your mobile service provider.

The Offers service sends merchant discounts and special offers to you via the Visa Mobile application on your BlackBerry smartphone. Offers are stored and displayed in the offers area of the Visa Mobile application on the BlackBerry smartphone, which eliminates the need for you to present a paper coupon at the point of sale.

The benefits of the Offers service include the following:

• Provides you with the convenience of receiving and storing offers on your BlackBerry smartphone.
• Eliminates the need for you to clip and save paper coupons.
• Makes it easy to redeem in-store offers by including a link to a map that displays the closest merchant locations on your BlackBerry.

The Offers service includes a variety of offer types including:

• In-store discounts: Visit the merchant’s physical retail location and show the cashier the offer on your BlackBerry smartphone to receive a discount on the purchase price.
• Online and telephone order discounts: Enter or select the merchant’s URL and, in some cases, a unique code, to receive a discount on the purchase price online. Or call the telephone number in the offer and give the agent the unique code to receive a discount.

No, Visa does not charge you for the Offers service; however, data service rates from your mobile service provider may apply. You should review your mobile service plan and if you have any questions about whether you are charged for data services, please consult your mobile service provider’s customer service.

No, your Visa card number is not referenced in any of the offers.

The Offers service is part of the Visa Mobile application. To receive offers, you must enroll an eligible Visa card in the Visa Mobile application and select your offers preferences. Certain offers are available only to select types of Visa cards.

Offers are sent to the Visa Mobile application offers area on your BlackBerry smartphone. You can select the offers categories for which you would like to receive offers. Current offers within the categories you select are delivered to the Visa Mobile application offers area on your BlackBerry smartphone shortly after you save your offers settings. When a new offer within a selected category becomes available, the offer is sent to the Visa Mobile application offers area.

You can select the categories of merchants from which you would like to receive offers (Retail, Entertainment, etc.). You cannot select specific merchants.

Yes, you can change your offers settings at any time by doing the following:

1. Open the Visa Mobile application.
2. Select Settings to open the Settings screen.
3. Select Offers Settings. The Offers Settings screen appears.
4. Select the categories from which you want to receive offers.

The first time that you access the offers area, you are prompted to select the offer categories you want to receive offers from. Offers are not sent until this has been done. Merchant offers are sent to you from the offers categories that you have selected. For example, you may choose to receive offers from merchants in the Retail and Travel categories. The offers categories are subject to having offers in those categories.

You receive any available new offers each time you open the Visa Mobile application. The Visa Mobile application notifies you of any unread offers and displays the offers in the application’s offers area.

Yes, you can delete offers from the Visa Mobile application offers area. If you delete an offer, you are no longer eligible to participate in that offer.

Yes, you can turn off the Offers service by turning off your offers categories. When you turn off all your offers categories, you no longer receive offers on your BlackBerry smartphone, however, you remain opted in to the Offers service and can turn on your offers categories at any time.

Step-by-step instructions for turning off the Offers service are as follows:

1. Open the Visa Mobile application.
2. Select Settings to open the Settings screen.
3. Select Offers Settings to continue to the Offer Settings screen.

4. Select the All Categories option to turn all offer categories "on" or "off".

   NOTE: When you turn all offer categories "off", you do not receive offers on your BlackBerry smartphone; however, you remain opted in to the Offers service.

5. Select Save to save your offers category settings and return to the Settings screen.

Yes, you can opt out of the Offers service at any time. After you opt out, you no longer receive offers and all existing offers are deleted from the offers area. To opt out of receiving offers at any time, open the Visa Mobile application and follow these steps:

1. Select Settings to open the Settings screen.
2. Select Service Options to continue to the Service Options screen.
3. Select the Opt Out of Offers option. The Confirm Opt Out screen appears.
4. Select the Confirm Opt Out of Offers option.

The way you redeem an offer depends on the type of offer.

• In-store redemption:
  Visit the merchant’s physical retail location and show the cashier the offer displayed on your BlackBerry smartphone. The merchant discounts the price in accordance with the offer and you pay for your purchase using your enrolled Visa card.
• Online and telephone order redemption:
  To redeem an online or telephone offer, use the link to the merchant’s website or the telephone number provided in the offer. In most cases, the offer includes a unique code that you enter at checkout or give to the telephone order agent to receive the discount. In some cases, the discount is automatically applied during the online checkout process when you use your enrolled Visa card to complete the purchase. The discount is applied directly to the purchase price.

Yes, as stated in the terms and conditions, to receive the discount you must pay using the Visa card that you enrolled in the Visa Mobile application.

Not all offers include specific terms and conditions. If an offer includes terms and conditions, you can view them on your BlackBerry screen.

No, these offers are for your use only and may not be shared or distributed. Also, some offers are valid for one use only. Please refer to the offer details and/or the offer’s terms and conditions.

Yes, but only in cases where showing your BlackBerry smartphone is a requirement for redemption (such as presenting the offer on your BlackBerry smartphone to the cashier at the point of sale).

Offers are stored in the offers area in the Visa Mobile application. You can view, delete and redeem offers at any time.

Yes, all offers have an expiration date, which is displayed on the offer. When an offer expires, the offer is automatically removed from the offers area the next time you open the Visa Mobile application.

You can filter your offers by offer category and can sort offers by the following:

• Newest offers first
• Oldest offers first
• Unread offers
• Alphabetically by merchant name/li>
• Alphabetically by offers category

Yes, you can select new offers categories and de-select ones you previously selected.

You can limit the offers received by selecting only offers categories of interest to you.

The Locator service makes it easy for you to get cash and other services from ATMs where Visa cards are accepted and to find nearby select participating merchant locations to redeem offers. The Locator service displays ATM and select merchant locations on the BlackBerry Maps application displayed on your BlackBerry smartphone. You have the option of displaying only ATM locations or select merchant locations. You can generate a map that contains directions from the BlackBerry smartphone’s current location to a selected ATM or select merchant location.

NOTE: Merchant locations are visible only to customers who have enrolled an eligible Visa card and have opted in to the Offers service. ATM locations are visible to all customers.

The Locator service offers the following benefits:

• Provides you with the convenience and speed of on-demand lookup for the street address and links you to the BlackBerry Maps application which provides directions from the location of your BlackBerry smartphone to a selected ATM or select merchant location
• Enables you to locate nearby ATMs where Visa cards are accepted
• Enables you to locate nearby select merchant locations where offers can be redeemed

You can access the Locator service from the Visa Mobile application. The BlackBerry Maps application automatically displays the nearest locations of all ATMs where Visa cards are accepted and select merchants that have sent offers. ATMs and select merchant locations may each be indicated by a unique color symbol.

NOTE: Merchant locations are visible only to customers who have enrolled an eligible Visa card and have opted in to the Offers service. ATM locations are visible to all customers.

To get address information about a specific ATM or merchant, click on the symbol on the map that represents the ATM or merchant to display the address.

To get directions, select Get Directions for turn-by-turn directions from the BlackBerry smartphone’s location to the selected location.

NOTE: Selecting Get Directions takes you out of the Visa Mobile application. To return to the Visa Mobile application, select the Visa Mobile application icon on your BlackBerry’s home screen.