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FAQ

We've gathered the frequently asked Visa Healthcare & Benefit card questions all in one place.

Questions

Answers

What are Visa Healthcare & Benefit cards?

Visa Healthcare & Benefit cards give you direct access to your benefit account funds. Whether the account is an HSA, FSA, or HRA, your Visa card helps connect you to those funds. Rather than having to pay out-of-pocket for qualified medical expenses and then filing for reimbursement, a Visa Healthcare & Benefit card lets you directly pay for prescriptions, over the counter medications, and qualified medical treatments and procedures from your healthcare account—making the transaction easy and worry-free.

How do I get a Visa Healthcare & Benefit card?

Your Visa Healthcare & Benefit card should come with your plan materials when you plan year begins. If you did not receive a card, contact your employer or benefit administrator. If your program does not offer Visa card access, be sure to let your administrator know you would like the added convenience of a card next year. If you have a High Deductible Health Plan you can pick the HSA that is right for you. Be sure you select an account that offers a Visa Healthcare & Benefit card.

How do I use my Visa Healthcare & Benefit card?

Visa Healthcare & Benefit cards can be used to easily pay for qualified medical expenses (allowed by the benefit plan). Because use of FSA/HRA funds are limited to the purchase of qualified medical expenses, as per IRS guidelines, the cards can only be used at eligible healthcare and IIAS merchant locations that accept Visa debit cards. HSA cards, however, may or may not be restricted to healthcare merchant locations only. You should be aware though of tax and penalty implications of any non-qualified purchases.

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What if a merchant doesn’t accept Visa debit cards?

You should use another form of payment for the qualified medical expense, retain an itemized receipt, and follow the rules and requirements of your plan for reimbursement and/or documentation of you purchase.

Can Visa Healthcare & Benefit cards be used for online purchases?

Yes, as long as the items are qualified medical purchases from an eligible merchant and are covered by the benefit plan. You should request and keep a copy of the itemized receipt for your records.

Why do I need to save itemized receipts?

Itemized receipts should always be retained as proof of qualified medical purchases as the benefit plan (or the IRS) may require documentation on how these funds were spent.

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What if there aren’t enough funds in my account to cover qualified expenses?

Many merchants are able to support a partial authorization, but transactions could be declined if there are insufficient funds in your account. Benefit administrators often provide regular notification to their members of spend and remaining balance to help manage funds. You should determine how much of the total to cover with the remaining funds and then pay for the balance using a different payment method.

Why would a Visa FSA or HRA card be declined?

Visa FSA/HRA cards may be declined for a number of reasons. Some of the most common are:

  • Card not activated (also applies to HSA cards)
  • Insufficient account balance (also applies to HSA cards)
  • Purchase of non-eligible items
  • Card use at a non-IIAS merchant location

Where can I find more information on HSAs?

Visit the websites of our card providers

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What do I do if my card is lost or stolen?

Visa Incentive cards are covered by Visa's Zero Liability policy*, which protects the cardholder from fraudulent use of a lost or stolen card. Report lost or stolen cards immediately to your card provider that issued your card by calling the toll-free number listed on the back of your card or in the card materials. You will need to provide the lost or stolen card number so you should write that down and keep it in a safe place. Reference the materials that came with your card for more details. More on Visa security and protection.

How do I check the balance on my card?

Your card issuer may offer balance inquiry services via online, a phone system, mailed statements, or all three. Contact your card issuer using the customer service contact information on the back of your card or located in your original card materials.

Where can I find more detailed information?

Please contact your benefit administrator. This is usually your employer, although if you have a Health Savings Account, you’ll need to contact the account trustee or custodian.

* Visa's Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or click here.

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