Emergency Card Replacement and Emergency Cash Disbursement

Please note: This benefit is available on all Visa credit cards.

Lost, stolen or damaged card? Need emergency cash?

Visa credit cardholders can get an emergency cash advance disbursed or a card replaced within one business day, or in some cases, within 24 hours, after approval.

Benefit at a glance

• Call Visa Global Customer Care Services at 1-800-847-2911 for assistance with a card replacement and/or an emergency cash disbursement.
• Toll-free phone numbers are available 24 hours a day, seven days a week.

Benefit details

How do I get emergency cash?
A Visa Global Customer Care Services associate (1-800-847-2911, or call one of our global toll-free numbers) will work with you and your financial institution for approval and Visa will arrange a convenient location for you to collect the emergency cash.

How do I get my card replaced?
If your card is lost, stolen or damaged, a Visa Global Customer Care Services associate (1-800-847-2911 or call one of our global toll-free numbers) will work with you and your financial institution for approval and Visa will arrange direct delivery of your card to you or a collection location will be identified.