Emergency Card Replacement and Emergency Cash Disbursement

Please note: This benefit is available on all Visa Standard Credit, Visa Rewards Credit, and Visa Premium Rewards cards as listed on the right, and may also be available on other card products. Check with your issuer to see if you have this benefit.

Lost or stolen card? Need emergency cash?

Visa Standard Credit, Visa Rewards Credit, and Visa Premium Rewards cardholders can get an emergency cash advance disbursed or a card replaced within one business day, or in some cases, within 24 hours.

Benefit at a glance

• Call Visa Global Customer Care Services at 1-800-VISA-911 for assistance with card replacement and emergency cash disbursement.
• Toll-free numbers available 24 hours a day, seven days a week.

Benefit details

How do I get emergency cash?
A representative at Visa Global Customer Care Services (1-800-VISA-911, or call one of our toll-free numbers) will work with you to arrange a convenient location for you to pick up the emergency cash.

How do I get my card replaced?
If your card is lost or stolen, a representative at Visa Global Customer Care Services (1-800-VISA-911 or call one of our toll-free numbers) will work with you to arrange a convenient location for you to pick up the replacement card or will make arrangements for direct delivery.