Visa credit card benefits

What Dovly Uplift includes:

• Dovly’s Proprietary Algorithm which helps detect and dispute inaccurate items on your TransUnion® credit report.
• Powerful results – 90% of Dovly members see a double-digit score increase within 6 months.¹
• Monthly Credit Report and Score – a detailed TransUnion^®credit report and score every month to help you keep up with your credit, a great financial habit.
• Ongoing Credit Monitoring – alerts any time there is a 10-point change in your credit score.
• Credit Alerts – alerts for signs of identity theft, along with notice of changes on your report.
• Live U.S.–Based Member Services and Support – U.S. credit experts available Monday - Friday 8AM-5PM - Pacific Standard Time.

¹Based on a sample of 18,062 Dovly members as of May 2022

While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.

Confirm Eligibility and Enroll Now

When you are traveling or working anywhere in the world, your covered Visa Card gets you access to a multilingual call center—24 hours a day, 365 days a year—to help get the assistance you need. Covered Visa cardholders, their spouses and dependent children under 22 years of age or under who are traveling with them can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received.

Add Peace of Mind to your Itinerary

The following services are offered:

• Pre-Trip Assistance provides information about health precautions, weather reports, currency exchange rates, visas, and immunizations.
  
  
• Medical Referral Assistance provides medical referral, monitoring, and follow-up.
  
  
• Emergency Transportation Assistance arranges for transportation under medical supervision.
  
  
• Emergency Message Service can relay emergency messages for travelers and is available 24 hours a day.
• Prescription Assistance and Valuable Document Delivery Arrangements can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere.
• Legal Referral Assistance can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances, and follow-up assistance.
• Emergency Ticket Replacement arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures.
• Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage.
  
  
• Emergency Translation Service provides telephone assistance in all major languages and helps find local interpreters, if available.

Easy Access

Call 1-800-992-6029 (Outside the U.S. call one of our toll free numbers) to get your questions answered. This benefit is provided on a best-effort basis, and may not be available due to problems of time, distance, or location.

Please keep in mind that you will want to read the full terms and conditions of the Travel and Emergency Assistance Services benefit for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

What Dovly Uplift includes:

• Dovly’s Proprietary Algorithm which helps detect and dispute inaccurate items on your TransUnion® credit report.
• Powerful results – 90% of Dovly members see a double-digit score increase within 6 months.¹
• Monthly Credit Report and Score – a detailed TransUnion^®credit report and score every month to help you keep up with your credit, a great financial habit.
• Ongoing Credit Monitoring – alerts any time there is a 10-point change in your credit score.
• Credit Alerts – alerts for signs of identity theft, along with notice of changes on your report.
• Live U.S.–Based Member Services and Support – U.S. credit experts available Monday - Friday 8AM-5PM - Pacific Standard Time.

¹Based on a sample of 18,062 Dovly members as of May 2022

While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.

Confirm Eligibility and Enroll Now

File a claim for Return Protection now.

Easy claim process

Go to www.cardbenefitservices.com or call 1-888-221-3289 within 90 days of the date of purchase to file a claim or get your questions answered.

Please keep in mind that you will want to read the full terms and conditions of the Return Protection benefit for further details including restrictions, limitations and exclusions. You can also check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit

Q: What if the store already offers a guarantee?

A: This benefit pays in excess of applicable store guarantees or other return benefits you have. That means that if the store where you made your purchase refunds you in full for your purchase price, this benefit does not apply. But, if you do not receive your full purchase price or the store will not accept your return, this benefit is there to help you recover some of these expenses. Because many stores have a 30-day guarantee, if you file a claim within the first 30 days of purchase you may be asked to submit proof of the store’s return policy. You can be reimbursed under this benefit once all other coverage has been exhausted up to the coverage limit.

Q: What are the timelines for filing a claim?

A: You must notify the Benefit Administrator within 90 days of the purchase, and submit your completed claim form and supporting documentation within 30 days of notifying the Benefit Administrator of the claim.

Q: What do I need to submit with my claim?

A: In addition to the claim form, you will need the following:

• An itemized sales receipt for the purchase — if you don’t have this, the store where you made the purchase may be able to print a duplicate receipt for you
• Your Visa Infinite card billing statement showing the purchase — your bank can usually make a copy for you
• The original receipt demonstrating that the entire purchase was made on your Visa Infinite card
• The Benefit Administrator may ask you to provide additional information — you will have an additional 60 days to provide this

Once the claim information is complete, the customer service representative will provide instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services at your expense.

Please note that Card Benefit Services must receive the item in like-new/good working condition before the claim can be approved.

If you have any questions or are experiencing difficulty obtaining documents, simply call 1-888-221-3289 for assistance.

Q: How long does it take for you to decision the claim?

A: Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.

File a Purchase Security claim now.

Easy claim process

Go to www.cardbenefitservices.com or call 1-888-221-3289 to file a claim or get your questions answered.

Please keep in mind that you will want to read the full terms and conditions of the Purchase Security benefit for further details including restrictions, limitations and exclusions. You can also check with your card issuer for a copy of your Guide to Benefits.

We’ve provided answers to some of the most commonly asked questions below for your convenience.

Q: What are the limitations?

A: You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or preowned; the item cannot be hard-wired or installed. For example, a microwave oven that is built-in is not covered, but coverage applies for a microwave oven that sits on the countertop.

Q: What does a “$10,000 per claim occurrence” mean?

A: Per occurrence is another way of saying per event or per incident — for example, if you go to the store and make a few purchases: a flat screen television, toaster and home movie projector for your home. Later that evening you step out for dinner and upon your return notice your house has been broken into and your new purchases have been stolen. When you call the Benefit Administrator to file a claim, you would list all of the items you just purchased with your covered Visa Infinite card — the Benefit Administrator would then add all of those together to determine the total claim amount. If the items were purchased for $8,000, the benefit would reimburse for that amount. If the items totaled $11,000, the benefit would reimburse $10,000 as this is the maximum benefit limit.

The Benefit Administrator will ask you to include all of the items in your claim because there may be some items that are not eligible and they will want to be able to get you the highest reimbursement amount that you are eligible for.

Q: Are purchases that I make outside of the United States covered? What about gifts I purchase?

A: Yes, those are eligible as long as you purchase them using your Visa Infinite card and meet the terms and conditions of the benefit.

Q: What are the timelines for filing a claim?

A: You must (1) file a police report within 48 hours of becoming aware of the theft (2) notify the Benefit Administrator within 60 days of the theft or damage and (3) submit your completed claim form and supporting documentation within 90 days of the theft or damage.The Benefit Administrator will ask you to include all of the items in your claim because there may be some items that are not eligible and they will want to be able to get you the highest reimbursement amount that you are eligible for.

When you are traveling or working anywhere in the world, your covered Visa Infinite Card gets you access to a multilingual call center—24 hours a day, 365 days a year—to help get the assistance you need.  Covered Visa cardholders, their spouses and dependent children under 22 years of age or under who are traveling with them can call a dedicated toll-free number in the United States, or call collect when traveling abroad.  Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received.

Add Peace of Mind to your Itinerary

The following services are offered:

• Pre-Trip Assistance provides information about health precautions, weather reports, currency exchange rates, visas, and immunizations.
• Medical Referral Assistance provides medical referral, monitoring, and follow-up.
• Emergency Transportation Assistance arranges for transportation under medical supervision.
• Emergency Message Service can relay emergency messages for travelers and is available 24 hours a day.
• Prescription Assistance and Valuable Document Delivery Arrangements can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere.
• Legal Referral Assistance can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances, and follow-up assistance.
• Emergency Ticket Replacement arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures.
• Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
• Emergency Translation Service provides telephone assistance in all major languages and helps find local interpreters, if available. 

Easy Access

Call 1-800-546-9806 (Outside the U.S. call collect at 1-804-673-7481) to get your questions answered.  This benefit is provided on a best-effort basis, and may not be available due to problems of time, distance, or location.

Please keep in mind that you will want to read the full terms and conditions of the Travel and Emergency Assistance Services benefit for further details including restrictions, limitations and exclusions. You can also check with your card issuer for a copy of your Guide to Benefits.

Coverage includes courtesy ground transportation to and from the airport and between terminals and while you are at the airport immediately before departure, or immediately after arrival on any scheduled covered trip.

Below you will find answers to the some of the most commonly asked questions about the benefit

Q: Who is covered under the program?

A: Covered Visa Infinite Cardholders and their dependents are covered when their tickets are purchased with your covered Visa Infinite card.

Q: How does the benefit work?

A: The Plan Administrator will pay Accidental Death & Dismemberment benefits if you are injured while riding as a fare-paying passenger in, or getting on or off of, a flight or other common carrier for which a ticket was purchased using your eligible Visa card.

Q: How does the Travel Accident Protection work if I have other coverage?

A: This benefit is paid to you regardless of other coverage you may have.

Add Peace of Mind to your Itinerary

When you purchase your travel ticket with your Visa Infinite card and you must cancel or interrupt your trip, this benefit can help reimburse you for the nonrefundable cost of your passenger fare. This coverage applies to more than air travel —it also can be in place when you have used your Visa Infinite card to purchase your ticket for travel via other forms of eligible transportation, such as a ferry, train, bus or cruise ship ($2,000 per trip maximum).

Below you will find answers to some of the most commonly asked questions about the benefit

Q: What is covered by Trip Cancellation & Trip Interruption?

A: This benefit will reimburse the cardholder for non-refundable passenger fare incurred for the trip when the trip is cancelled or interrupted for a covered reason ($2,000 per trip maximum). So, for example, if you qualified under this benefit and your non-refundable airline fare were $600, you could be reimbursed the full $600. If your non-refundable cruise fare were $3,000, you could be reimbursed a maximum of $2,000 since that is the maximum benefit allowed. You must relinquish any unused vouchers, tickets, coupons or travel privileges that have been reimbursed to you. Please note, this benefit pays your non-refundable expenses only — so if you had any portion of your fare reimbursed, this benefit considers what has not been reimbursed to you after all other sources have paid you.

Q: What is not covered?

A: You will want to read the full Terms and Conditions, but in general, examples of instances when you would not be covered include trips cancelled as a result of a pre-existing condition, accidental injuries arising from participation in some sporting events, racing or speed contests, or uncertified scuba diving. Most cosmetic surgery is also excluded. Additionally, the ill or injured person cannot have been under the influence of drugs (except those prescribed and used as directed by a physician) or alcohol.

Q: Who is covered under the program?

A: Visa Infinite cardholders and their immediate families are covered when their tickets were purchased with an eligible Visa Infinite card.

This coverage is in place even if the delay is due to bad weather or mechanical problems. And this benefit works in addition to any airline vouchers you may receive for food or hotels. Be sure to pay for your entire fare with your Visa Infinite card and remember to save your receipts - you'll need them when filing your claim.

File a Trip Delay Reimbursement claim now.

Easy claim process

Collect your receipts and have your travel information handy (e.g., airline, flight number, scheduled departure date and time, actual departure date and time). Go to www.eclaimsline.com or call 1-800-546-9806 (outside the U.S. call collect 1-804-673-7481) to file a claim or get your questions answered.

Please keep in mind that you will want to read the full terms and conditions of the Trip Delay Reimbursement benefit for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit

Q: Don’t the airlines cover me when my flight is delayed?

A: It depends. Airlines generally don’t do anything when the delay is weather related. If the delay is due to other factors (e.g., mechanical problem), you may get a food or hotel voucher. Food vouchers can be as low as $10 — which may or may not cover a reasonable meal. Trip Delay can be used on top of any vouchers you receive. This benefit covers reasonable expenses that you incur as a result of the flight delay or cancellation ($500 maximum per ticket).

Q: What’s considered a “reasonable expense” to qualify for reimbursement?

A: A “reasonable expense” is something you would not have had to purchase if you had been on your flight, such as food during the duration of your delay or a hotel stay for the duration of your delay, or transportation to the hotel and back to the airport. Generally speaking, a taxi would be considered reasonable whereas a stretch limousine would not be considered reasonable. These costs have to be incurred during the delay. Save all your receipts — you’ll need them when you file your claim.

Q: What do I do if my flight is delayed?

A: Make your travel arrangements (get re-booked on another flight if necessary, etc.). Have your information handy (e.g., airline, flight number, scheduled departure date and time, actual departure date and time). Then go to www.eclaimsline.com or call 1-800-546-9806 (outside the U.S. call collect 1-804-673-7481) to file a claim or get your questions answered. You have to contact the Benefit Administrator within 30 days of the delay as outlined in the terms and conditions of the benefit. You’ll need to save all of your receipts to submit them with your claim.

Q: Who qualifies for coverage?

A: You, your spouse and your dependent children under 22 years of age are covered when tickets are purchased with your Visa Infinite card.

Q: How do you know that my flight was delayed and for how long?

A: Airlines provide information to the Benefit Administrator so they can see how long a flight was delayed.

Q: What if we’re sitting on the tarmac for two hours and then the carrier brings the plane back to the gate for another four-hour delay — does this count?

A: Yes. The amount of the delay is based on the originally scheduled departure time, so the time spent on the tarmac is included. In other words, two hours on the tarmac plus four additional hours back at the gate is a six hour delay. If the delay caused you to buy an unplanned meal at the airport, you would be able to submit a claim for reimbursement since your delay was for more than six hours.

File a Lost Luggage Reimbursement claim now.

Add Peace of Mind to your Itinerary

When you purchase a trip with your Visa Infinite card you may be eligible to receive reimbursement if your checked luggage or carry-on baggage and/or its contents are lost due to theft or misdirection by a common carrier.

You can be reimbursed the difference between the value of the amount claimed and the common carrier payment up to $3,000 per trip (New York residents, coverage is limited to $2,000 per bag), provided the luggage was lost due to theft or misdirection by the common carrier.

Easy Claims Process

Collect your documents (lost luggage report, dates of travel, etc.) and go to www.eclaimsline.com or call 1-800-546-9806 (outside the U.S. call collect 1-804-673-7481) to file a claim or get your questions answered. Please note that notification to the Benefit Administrator must be made within 20 days from the date the luggage was lost or stolen.

Please keep in mind that you will want to read the full terms and conditions of the Lost Luggage Reimbursement benefit for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit:

Q: How does the reimbursement work?

A: Before you leave the airport (or bus depot, train station, etc.), you will need to file a report with the airline or common carrier. They’ll give you a copy of this report. Within 20 days, you’ll need to notify the Benefit Administrator of the loss and within 90 days you will need to send in your claim form information in order to process your claim. You can file your claim online at www.eclaimsline.com or you can contact the Benefit Administrator at 1-800-546-9806. Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.

Q: What if my luggage isn’t found — how do I prove what I had in it and how much it was worth?

A: If you have receipts for your luggage and the items you had in your luggage that is great. Otherwise, the Benefit Administrator will help you arrive at the value of the lost items.

Q: What kinds of things aren’t covered?

A: There are always exclusions — some items to be aware of are animals, eyeglasses, contacts, hearing aids, artificial limbs, false teeth, dental bridges or appliances (such as retainers). Also, money, deeds, keys, food stamps, business items and cellular telephones are not covered. You’ll want to read the Terms and Conditions of the benefit for complete details.

Q: What tips do you have to help me make my trip go smoothly in the event that my luggage is lost?

A: Make photocopies of your passport, travel visa and prescription medications. Keep one copy on you and give another to someone at home that you trust. Bring the 800 number with you so the Benefit Administrator can help assist you in the event your checked or carry-on luggage gets lost or stolen.

Add peace of mind to your itinerary

For a set price per service call , the program provides:

• Standard Towing – Up to 5 miles included¹
• Tire Changing – must have good, inflated spare
• Jump Starting
• Lockout Service (no key replacement)
• Fuel Delivery – up to 5 gallons (plus the cost of fuel)
• Standard Winching

¹Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.

Not only will you not have to search for the name of a local tow operator, you may even save money because rates are pre-negotiated. All fees are conveniently billed to your Visa account.

Please keep in mind that you will want to read the full terms and conditions of the Roadside Dispatch program for further details including restrictions, limitations and exclusions. You can also check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit:

Q: Who are the service providers and what do they provide?

A: Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.

Q: What other fees or limitations should I keep in mind?

A: Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Current fee for a standard service call is $79.95. Additional fees may apply for winching services under certain circumstances.

You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.

What Dovly Uplift includes:

• Dovly’s Proprietary Algorithm which helps detect and dispute inaccurate items on your TransUnion® credit report.
• Powerful results – 90% of Dovly members see a double-digit score increase within 6 months.¹
• Monthly Credit Report and Score – a detailed TransUnion^®credit report and score every month to help you keep up with your credit, a great financial habit.
• Ongoing Credit Monitoring – alerts any time there is a 10-point change in your credit score.
• Credit Alerts – alerts for signs of identity theft, along with notice of changes on your report.
• Live U.S.–Based Member Services and Support – U.S. credit experts available Monday - Friday 8AM-5PM - Pacific Standard Time.

¹Based on a sample of 18,062 Dovly members as of May 2022

While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.

Confirm Eligibility and Enroll Now