Frequently Asked Questions about Visa Easy Payment Service (VEPS)

Get the answers you need about using VEPS.

What is Visa Easy Payment Service (VEPS)?

Visa Easy Payment Service (VEPS) is a program that allows merchants to eliminate cardholder verification and receipts on qualifying low value transactions. It helps make the payment process faster, easier, and more convenient for both customers and merchants.

Which merchants qualify to participate in VEPS?

Merchants must belong to one of the eligible Merchant Category Codes (MCCs) to participate (98% of MCCs are eligible). For MCCs excluded from participating, refer to the Visa Easy Payment Service for Merchants fact sheet.

How does a transaction qualify for VEPS?

A transaction qualifies for VEPS as follows:

  • Transaction must be a Visa or Visa Electron transaction
  • Transaction must take place at a qualified merchant
  • Transaction must be $25 or under if conducted in a face-to-face environment*
  • Transaction must be $15 or under if conducted in an unattended environment
  • Transaction must be authorized by the card issuer

* Two major merchant categories – discount stores and grocery stores/supermarkets – are now authorized to use VEPS for transactions up to $50.

Are there any transaction restrictions?

Transactions that are restricted from participating in VEPS include:

  • Account funding
  • Cash back
  • Chip fallback
  • Dynamic Currency Conversion
  • Manual cash
  • Prepaid load
  • Quasi-cash

What are the VEPS receipt requirements?

On qualifying transactions, merchants only need to provide a receipt when requested, thus eliminating the costs and additional steps associated with the receipt. If a receipt is requested, the receipt must comply with the normal minimum receipt data requirements as outlined in the Visa International Operating Regulations.

Do merchants need to sign up with Visa to participate, and is there a fee?

No. Merchants do not need to sign up with Visa to participate in the VEPS program, and there is no additional fee.

If a merchant already accepts card payments, do they need to make changes to their device to support VEPS?

Changes to the device are not mandatory but may be beneficial to streamline acceptance procedures. Merchants should work with their acquirer to determine if device changes are needed.

What chargeback protection is available on VEPS?

On transactions that meet VEPS criteria, acquirers are protected against the following chargeback reason codes: Illegible Fulfillment (60), Transaction Not Recognized (75), and Fraud – Card-Present Environment (81). If an acquirer receives a chargeback on a qualifying transaction with one of these reason codes, the acquirer has the right to represent the transaction.

In addition, issuers cannot submit retrieval requests on qualifying transactions.

In the event a merchant receives a chargeback for one of these reason codes or a retrieval request on qualified transactions, they can reject the chargeback and reject or ignore the issuer retrieval request.

How does VEPS apply to the various acceptance technologies, such as magnetic stripe, chip, and contactless?

Magnetic stripe, chip, and contactless merchants can all benefit from VEPS. All VEPS qualifying transactions, regardless of the underlying technology used to accept the card, follow normal acceptance procedures (i.e., magnetic stripe cards are swiped, chip cards are inserted, and Visa payWave cards are held up to the device). The important change related to POS procedures is that a customer signature is not required, and a receipt is not required unless requested.