Emergency Cash Disbursement & Card Replacement
Please note: Emergency Cash Disbursement and Card Replacement is available on all Visa Commercial cards, Visa Business, Visa Government, and consumer credit cards. It is also available on select Classic Visa Check cards. Check with your Issuer to see if you have this benefit.
Lost or stolen card? Need emergency cash? Need a card replacement?
The following Visa cardholders can get an emergency cash disbursement or a card replaced within 24 hours a day or one business day, seven days a week: Visa Commercial cards, Visa Business, Visa Government, Visa Classic, Gold, and Platinum cards, Visa Secured, and Visa Signature. (This benefit may also be available to select Classic Visa Check cardholders. Check with your issuer to find out if you qualify.)
Benefit at a glance
- Customer assistance: Call Visa Customer Care Services (VCCS) at 1-800-VISA-911 for assistance with card replacement and emergency cash advance.
- Toll-free numbers always available.
- Convenient pick up: A Visa representative will arrange a convenient location for you to pick up your card or cash. If a location can’t be identified, arrangements for direct delivery to you will be made.
Benefit Details
How do I get emergency cash?
A representative at Visa Customer Care Services (VCCS) (1-800-VISA-911, or one of our toll-free numbers) will work with you to arrange a convenient location for you to pick up the cash, usually within 24 hours or 1 business day.
How do I get my card replaced?
If your card is lost or stolen, a representative at Visa Customer Care Services (VCCS) (1-800-VISA-911, or one of our toll-free numbers) will work with you to arrange a
convenient location for you to pick up the card, or will make arrangements for direct delivery.
