Get fast access to our most important security resources.

Being proactive and reacting quickly can help you avoid being a victim of fraud or identity theft.

For a convenient one-page copy of all the information below, download the Visa Security Tips Sheet at the right. Print it and keep it easily accessible for reference.

Protect Yourself

Card security checklist
Make sure you've done the following to protect your Visa card:

• Sign on the signature panel
• Chosen a PIN that is unique and secret
• Memorized your PIN
• Made a list of all your cards and numbers and stored them in a safe place

ID Theft checklist

Recommendations to help prevent ID Theft:

• Check your paper statement immediately upon receipt—if possible, monitor your account activity more frequently online
• Keep financial information secure, preventing access from family members, friends and neighbors
• Shred financial information before discarding

React Quickly

Reporting a lost Visa card
Call the Visa Global Customer Assistance Center toll-free at 1-800-847-2911.

Reporting lost Visa travelers cheques

Call Visa Travelers Cheque Global Refund and Assistance Center at 1-800-227-6811.

Reporting suspected email fraud

If you suspect you have received a fraudulent email from Visa, contact phishing@visa.com.

Forward other suspected fraudulent emails to the Better Business Bureau at nophishing@cbbb.bbb.org.

Reporting suspected identity theft (5 steps)

1. Call Visa Identity Theft Assistance at 1-866-ID-HOTLINE or visit www.callforaction.org for counseling
2. Contact a credit bureau

   Equifax
   www.equifax.com
   800-525-6285 (Fraud Hotline)
   800-685-1111 (Report Order)
   P.O. Box 740250
   Atlanta, GA 30374

   Experian
   www.experian.com
   888-397-3742 (Fraud Hotline)
   888-397-3742 (Report Order)
   P.O. Box 9556
   Allen, TX 75013

   TransUnion
   www.transunion.com
   800-680-7289 (Fraud Hotline)
   800-916-8800 (Report Order)
   P.O. Box 6790
   Fullerton, CA 92634

3. File a police report
4. Contact creditors fraud departments
5. File a complaint with the FTC at
   https://rn.ftc.gov/pls/dod/widtpubl$.startup?Z_ORG_CODE=PU03