Purchase Security and Extended Protection - Signature Business

Effective 3/1/08.

Protect your purchases with Visa

Visa Signature Business cardholders shop with security. The Visa Signature Business Purchase Security and Extended Protection program automatically protects many of the new retail purchases that you make with your eligible Visa Signature Business card.

(Select other cardholders may also be eligible for this benefit. Check with your issuer to see if you qualify.)

Benefit at a glance

• Purchases made with an eligible Visa Signature Business card are protected.
• Available at no additional cost.
• File claims online.

The Visa Signature Business Purchase Security and Extended Protection benefits automatically protect many of the new retail purchases that you make with your eligible Visa Signature Business card. The benefits—available at no additional charge—protect your eligible purchases in two ways.

What are these benefits?

Purchase Security
Within the first ninety (90) days of purchase, Purchase Security will, at the Benefit Administrator's discretion, replace, repair, or reimburse you for eligible items of personal property purchased entirely with your eligible Visa Signature Business card up to a maximum of $10,000 per claim and $50,000 per cardholder in the event of theft or damage.

Extended Protection doubles the time period of the original manufacturer’s written U.S. warranty up to one (1) full year on warranties of three (3) years or less up to a maximum of $10,000 per claim. Extended protection also offers you valuable features, including warranty registration and Extended Warranty Protection, all available with a simple toll-free telephone call.

Warranty registration service helps you take full advantage of your warranties, because you can get key information about your coverage with a single toll-free call. And if you send us your sales receipts and warranty information, we’ll keep everything on file—so arranging for a repair or replacement is as easy as picking up the telephone.

Why should I register my purchases?

To have peace of mind knowing all of your purchases are registered and on file with Visa. Although registration is not required for Extended Warranty Protection benefits, it is strongly encouraged that you send us your sales receipts and warranty information. With this valuable service, you won’t have to search for critical documentation when you need it. Arranging for a repair or replacement is as easy as picking up the telephone. Call 1-800-397-9010 (or collect at 0-410-902-8012) for information regarding the security of registering your purchases.

Who is eligible for these benefits?

To be eligible for these benefits, you must be a valid cardholder of an eligible U.S.-issued Visa Signature Business card.

What items are covered by Purchase Security?

Purchase Security protects eligible items of personal property you purchase entirely with your eligible U.S.-issued Visa Signature Business card.

What items are not covered by Purchase Security?

• Animals and living plants.
• Antiques and collectible items.
• Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle.
• Computer software.
• Items purchased for resale.
• Items that mysteriously disappear. “Mysterious disappearance” means the vanishing of an item in an unexplained manner where there is an absence of evidence of a wrongful act by a person or persons.
• Items under the care and control of a common carrier (including U.S. Postal Service, airplanes, or delivery service).
• Items including, but not limited to, jewelry and watches from baggage unless hand-carried and under your personal supervision, or under the supervision of your traveling companion who is previously known to you.
• Losses resulting from abuse, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects.
• Losses resulting from misdelivery or voluntary parting with property.
• Medical equipment.
• Perishables, consumables including, but not limited to, perfumes, cosmetics, and limited-life items such as rechargeable batteries.
• Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
• Rented or leased items, or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence.
• Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments.
• Used or pre-owned items.

What items are covered by Extended Protection?

Extended Protection doubles the period of repair service up to a maximum of one (1) year on many items of personal property which have a valid original manufacturer’s written U.S. warranty of three (3) years or less and which you have purchased with your eligible U.S.-issued Visa Signature Business card.

What items are not covered by Extended Protection?

• Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle.
• Any costs other than those specifically covered under the terms of the original manufacturer’s written U.S. repair warranty, as supplied by the original manufacturer, or other eligible warranty.
• Items purchased for resale.
• Computer software.
• Medical equipment.
• Real estate and items which are intended to become part of real estate including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans.
• Rented or leased items, or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence.
• Used or pre-owned items.

Are gifts covered?

Yes, as long as you purchased the gift with your eligible U.S.- issued Visa Signature Business card and it meets the terms and conditions of the applicable benefit.

What about purchases made outside the United States?

Purchase Security
Yes, as long as you purchased the item with your eligible U.S.- issued Visa Signature Business card and it meets the terms and conditions of the benefit.

Extended Protection
Yes, as long as you purchased the item with your eligible U.S.- issued Visa Business card and the eligible item has a valid original manufacturer’s written U.S. repair warranty, store-purchased dealer warranty, or assembler warranty of three (3) years or less.

Do I need to register my purchases?

No. Your eligible purchases are automatically covered.

Do I need to keep copies of receipts or any other records?

Purchase Security
Yes. If you want to file a claim, you will need copies of your Visa Signature Business card receipt and your store receipt.

Extended Protection
Yes. If you want to file a claim, you will need copies of your Visa Signature Business card receipt, your store receipt, and the original manufacturer’s written U.S. warranty and any other applicable warranty.

How do I file a claim?

Purchase Security and Extended Protection
Call the Benefit Administrator at 1-800-397-9010 (or collect at 0-410-902-8012) for Purchase Security or Extended Protection within sixty (60) days of loss or damage. Please note: If you do not give such notice within sixty (60) days after the loss or damage your claim may be denied. The Benefit Administrator will ask you for some preliminary claim information and send you the appropriate claim form. This claim form must be completed, signed, and returned with all the requested documentation within ninety (90) days from the date of loss or damage.

Gift recipients of eligible items may also handle the claim process if you wish. However, the gift recipient must provide all of the documents necessary to fully substantiate the claim.

For faster filing, submit your claim online. It’s easy, convenient, and available at no extra cost to eligible Visa Signature Business cardholders. To submit your claim and learn more about the Visa Signature Business Purchase Security and Visa Extended Protection benefits, go to the Visa Signature Business Purchase Security and Extended Protection Claim Center at www.visa.com/eclaims.

What documents do I need to submit with my claim?

Purchase Security

• Your completed and signed claim form.
• Your Visa Signature Business card receipt.
• The itemized store receipt.
• A police report (made within 48 hours of the occurrence in the case of theft), fire report, insurance claim, loss report, or other report sufficient to determine eligibility for benefit.
• A copy of your insurance declaration page, when applicable.
• Documentation (if available) of any other settlement of the loss.
• Any other documentation deemed necessary to substantiate your claim.

All claims must be fully substantiated as to the time, place, cause, and amount of damage or theft. In most cases you will be asked to send in, at your expense, the damaged item to substantiate a claim. Retain the item in the event it is requested by the Benefit Administrator.

Extended Protection

• Your completed and signed claim form.
• Your Visa Signature Business card receipt.
• The itemized store receipt.
• A copy of the original manufacturer’s U.S. warranty and any other applicable warranty.
• A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
• The original repair order.

All claims must be fully substantiated.

How will I be reimbursed?

Purchase Security
Depending on the nature and circumstances of the incident, the Benefit Administrator, at its discretion, may choose to discharge your claim in either of two ways:

1. The damaged item (whether wholly or in part) may be repaired, rebuilt, or replaced. The lost or stolen item may be replaced. You will be usually notified of the decision within fifteen (15) days following receipt of the required proof-of-theft/damage loss documentation.
2. You may be reimbursed for the eligible item, but not more than the original purchase price of the covered item as recorded on your Visa Signature Business card receipt, less shipping and handling charges, up to a maximum of $10,000 per claim and $50,000 per cardholder.* Under normal circumstances, reimbursement will take place within five (5) business days of receipt and approval of all required documents.

In either case, the Benefit Administrator's payment, replacement, or repair made in good faith will fulfill the obligation under the benefit.

Extended Protection
Once your claim has been verified, the item will be repaired or replaced, at the discretion of the Benefit Administrator, but for no more than the original purchase price of the covered items as recorded on your eligible Visa Signature Business card receipt, less shipping and handling charges, up to a maximum of $10,000 per claim and $50,000 per cardholder.

Extended Protection will pay the facility directly for the repairs, if possible, or you may go to an authorized repair facility and file a claim for reimbursement. Only valid and reasonable repairs made at the manufacturer’s authorized repair facility are covered.

In either case, the Benefit Administrator's payment, replacement, or repair made in good faith will fulfill the obligation under the benefit.

Under normal circumstances, reimbursement will take place within five (5) business days of receipt and approval of all required documents.

Do I have to file with my insurance company?

Purchase Security
Yes. If you have insurance (e.g. business owner’s, homeowner’s, renter’s, or automobile), or if you are covered by your employer’s insurance, you are required to file a claim with your own insurance company and to submit a copy of any claim settlement from your insurance company along with your claim form. In some cases, where the claim amount is within your personal insurance deductible, a copy of your personal insurance policy declaration page may be sufficient at the option of the Benefit Administrator.*

Extended Protection
No; however, if you have purchased or received a service contract or extended warranty, Extended Protection is secondary to that coverage.

Additional Provisions for Visa Signature Business Purchase Security and Extended Protection

These benefits apply only to you, the eligible Visa Signature Business cardholder, and to whomever receives the eligible gifts you purchase with your eligible U.S.-issued Visa Signature Business card.

You shall use due diligence and do all things reasonable to avoid or diminish any loss or damage to property protected by these benefits. This provision will not be unreasonably applied to avoid claims.

If you make any claim knowing it to be false or fraudulent in any respect including, but not limited to, the cost of repair services, no coverage shall exist for such claim and your benefits may be canceled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact by the cardholder.

Once you report an occurrence, a claim file will be opened and shall remain open for six (6) months from the date of the damage or theft. No payment will be made on a claim that is not completely substantiated in the manner required by the Benefit Administrator within six (6) months of the date of damage, theft, or product failure.

After the Benefit Administrator has paid your claim of loss or damage, all your rights and remedies against any party in respect of this loss or damage will be transferred to the Benefit Administrator to the extent of the payment made to you. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.

No legal action for a claim may be brought against us until sixty (60) days after we receive Proof of Loss. No legal action against us may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against us unless all the terms of the Guide to Benefits and policy have been complied with fully.

These benefits are provided to eligible U.S.-issued Visa Signature Business cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, or statement messages. The benefits described in this Guide to Benefits will not apply to Visa Signature Business cardholders whose accounts have been suspended or canceled.

Termination dates may vary by financial institutions. Visa and/or your financial institution can cancel or non-renew the benefits for Visa Business cardholders, and if we do, we will notify you at least thirty (30) days in advance. This information is a description of the benefit provided to you as a Visa Signature Business cardholder. It is insured by Indemnity Insurance Company of North America.

FORM #VPSEPBUSINESSv1 (07/08)